Diane Race
East Petersburg
Summary
Flexible hard worker ready to learn and contribute to team success.
Compassionate Patient Service Representative.
Overview
15
15
years of professional experience
1977
1977
years of post-secondary education
Work History
Patient Service Representative
Penn medicine LGH
Lancaster
05.2018 - 05.2025
- Assisted patients with appointment scheduling and information inquiries.
- Managed patient records using electronic health record systems efficiently.
- Coordinated communications between medical staff and patients effectively.
- Maintained payment logs.
- Prepared patient billing with correct information and codes.
- Maintained confidentiality of sensitive patient information diligently.
- Performed administrative duties such as filing, faxing, photocopying.
- Verified demographics and insurance information to register patients in computer system.
Patient Service Representative
UPMC Pinnacle
Lancaster
12.2009 - 09.2017
- Managed patient records using electronic health record systems efficiently.
- Coordinated communications between medical staff and patients effectively.
- Handled patient check-in and check-out procedures smoothly.
- Addressed patient concerns and resolved issues promptly.
- Maintained confidentiality of sensitive patient information diligently.
- Answered incoming calls in a professional manner.
Education
Owego Free Academy
Owego , NySkills
- electronic health records
- patient scheduling
- billing coding
- insurance verification
- data entry
- medical terminology
- confidentiality practices
- administrative support
- patients communication
- problem solving
- attention to detail
- time management
- conflict resolution
- Financial needs determination
- Patient intake
- Customer service
Timeline
Patient Service Representative
Penn medicine LGH
05.2018 - 05.2025
Patient Service Representative
UPMC Pinnacle
12.2009 - 09.2017
Owego Free Academy