Dianhara Justiniano
East Stroudsburg
Summary
A customer service oriented professional focused on client acquisition and retention by creating a joyful and exceptional customer experience. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Customer Concierge Team Member
Eataly Restaurant and Marketplace
07.2018 - Current
- Provides each customer with immediate and undivided attention to ensure their visit is meaningful and fulfilling
- Designs a fresh and appealing display of goods and merchandise for sale by maintaining a sanitized, organized, and well stocked station
- Assists with efficiently fulfilling online grocery orders for pickup or delivery clients from throughout the Greater New York area
- Observes and complies with established safe work practices, quality standards, department rules and procedures, as well as, Department of Health regulations and sanitation
- Performs other duties as required or assigned.
Property and Assets Protection Specialist
Alante Security Group Inc.
04.2015 - 03.2016
- Screened and kept records of all visitors upon arrival
- Patrolled scheduled tours of designated areas throughout facility to check for security breaches
- Inspected buildings and prevented losses and damage by reporting irregularities while on duty.
Visitor Services Officer
E.C. Wood & Company
04.2015 - 03.2016
- Welcomed and monitored visitor access and maintained security awareness
- Oversaw communications management including phone and appointment scheduling
- Managed office supplies and equipment procurement and maintenance.
Customer Service Representative
Airmagination
09.2003 - 08.2011
- Promptly responded to all online customer inquiries and/or complaints
- Processed, packed, and shipped merchandise using all major parcel carriers
- Managed accounts receivables and payable processes
- Procured and managed all office supplies and equipment
- Coordinated marketing and sales promotion meetings.
Education
GED -
Bronx Adult Learnign Center
The Bronx, NY06.2010
Skills
- Positive attitude
- Organizational capabilities
- Cross-cultural awareness
- Upselling techniques
- Creative thinking
- Task prioritization
- Strong interpersonal skills
Timeline
Customer Concierge Team Member
Eataly Restaurant and Marketplace
07.2018 - Current
Property and Assets Protection Specialist
Alante Security Group Inc.
04.2015 - 03.2016
Visitor Services Officer
E.C. Wood & Company
04.2015 - 03.2016
Customer Service Representative
Airmagination
09.2003 - 08.2011
GED -
Bronx Adult Learnign Center
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