Dianne Gasparich
Delmont
Summary
Accomplished Member Team Lead at Sam's Club, adept in operations management and fostering customer relationships, significantly increased customer satisfaction. Skilled in performance monitoring and promoting team collaboration, I excel in creating efficient, high-quality service environments. My proactive approach and marketing acumen drive success and mutual growth.
Overview
20
20
years of professional experience
Work History
Member Team Lead
Sam's Club
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised members at the front end answering questions regarding products.
- Coached associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic members to assist associates and maintain excellent customer service.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Member Team Lead
Sam's Club
07.2020 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised members at the front end answering questions regarding products.
- Coached associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic members to assist associates and maintain excellent customer service.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Member Support
Sam's Club
10.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Senior Operations Manager
Subway and Aroma Joe's Coffee
08.2005 - 10.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Penn Hills High School
Penn Hills PA01-1986
Skills
- Performance monitoring
- Work assignment delegation
- Trend tracking
- Operations management
- PIncidents management
- Health and safety compliance
- Marketing
- Customer relationship management
- Recruitment and hiring
- Employee scheduling
- Computer skills
Timeline
Member Team Lead
Sam's Club
01.2022 - Current
Member Team Lead
Sam's Club
07.2020 - 01.2022
Member Support
Sam's Club
10.2019 - 07.2020
Senior Operations Manager
Subway and Aroma Joe's Coffee
08.2005 - 10.2019
High School Diploma -
Penn Hills High School
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