Didimo Oniel Acosta
Business Manager And Consultant
Panama City
Summary
Business Consultant & Operations Specialist | Helping Tech Teams Scale | HR Strategy & Remote Ops Expert. My work bridges the gap between organizational strategy and execution. Having spent my career managing both HR infrastructure and business operations, I provide a clear, practical approach to solving the operational bottlenecks that hold growing companies back.
Overview
16
16
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Project Manager
Grupo HAR
11.2019 - Current
- Project Lifecycle Execution: Lead the end-to-end planning, execution, and delivery of commercial and residential construction projects, ensuring completion on time and within scope.
- Financial & Budget Control: Manage multi-million dollar project budgets, track variances, oversee forecasting, and optimize resource allocation to maximize profitability.
- Schedule & Milestone Management: Develop and maintain detailed master schedules (CPM), managing critical paths, submittals, and long-lead items to prevent project delays.
- Contractor & Vendor Procurement: Source, negotiate, and manage contracts with subcontractors, suppliers, and architects, ensuring high-quality deliverables and accountability.
- Stakeholder & Cross-Functional Leadership: Serve as the primary point of contact for clients, engineers, inspectors, and site superintendents, driving clear communication and resolving field issues.
- Quality Assurance & Risk Mitigation: Conduct regular site inspections to ensure structural integrity and architectural adherence, proactively mitigating project risks and managing change orders.
Senior HR Analyst
Dell Technologies
04.2013 - 09.2019
- Total Rewards (Comp & Benefits): Design and execute competitive global compensation and benefits frameworks, ensuring market competitiveness, internal equity, and alignment with performance metrics.
- Performance Management: Overhaul and manage the continuous performance appraisal lifecycle, driving a high-performance culture through goal-setting, feedback mechanisms, and merit reviews.
- Global L&D Program Lead: Direct the strategy, design, and deployment of global Learning and Development initiatives, focusing on leadership acceleration, skill upskilling, and scalable e-learning solutions.
- Global Policy & Process Advisor: Serve as the chief consultant to executive leadership on the standardization, optimization, and implementation of scalable HR policies across international entities.
- Global Mobility & Compliance: Oversee international transfers, visa/immigration logistics, and expat management while ensuring absolute compliance with regional labor laws, data privacy, and global statutory regulations.
- Employee Relations Advisor: Act as a trusted partner and mediator for complex internal relations, fostering an inclusive workplace culture and resolving high-level grievances with discretion.
Technical Support Coordinator
Hewlett-Packard Company
03.2011 - 04.2013
- Coordinated technical support Contact Center operations, enhancing response efficiency and customer satisfaction.
- Implemented process improvements that streamlined support workflows and reduced resolution time.
- Led training sessions for new support staff, increasing team productivity and knowledge retention.
- Utilized ticketing systems to track and resolve customer issues, ensuring timely follow-up.
- Coordinate and expedite the resolution of complex Tier 2 and 3 hardware and software issues for global enterprise clients, ensuring adherence to strict SLAs.
- Dispatch and manage field engineers and subject matter experts (SMEs) to critical on-site incidents, optimizing response times and resource utilization.
- Analyze support metrics to identify systemic technical failures, contributing to the internal HPE knowledge base to accelerate future resolution times.
Corporate Customer Service Representative
Copa Airlines
04.2010 - 03.2011
- Served as the primary liaison for corporate clients and executive travel managers, coordinating high-value corporate accounts and optimizing contract renewal rates.
- Arranged bespoke itinerary management for VIP and ConnectMiles PreferMember passengers, ensuring priority booking, flexible ticketing, and seamless multi-city routings.
- Deliver high-touch, rapid resolution for disruptions (irregular operations, tight connections) to minimize impact on high-profile business travelers and preserve corporate loyalty.
- Trained junior representatives on product knowledge and customer engagement strategies, promoting team development.
Education
Certificate - Business Management
CEUPE
Madrid, Spain 05.2001 -
Bachelor of Science - Aviation Management
Florida Institute of Technology
Panama Pacifico, Panama 05.2001 -
Skills
Project planning
Budget management
Resource allocation
Vendor management
Performance management
Stakeholder engagement
Client relations
Lifecycle management
Business analysis
Advanced problem solving
Issue resolution
Team leadership
Certification
CompTIA A+ Technician
Timeline
Project Manager
Grupo HAR
11.2019 - Current
Senior HR Analyst
Dell Technologies
04.2013 - 09.2019
CompTIA A+ Technician
08-2012
ITIL V3 Foundation
11-2011
Technical Support Coordinator
Hewlett-Packard Company
03.2011 - 04.2013
Corporate Customer Service Representative
Copa Airlines
04.2010 - 03.2011
Certificate - Business Management
CEUPE
05.2001 -
Bachelor of Science - Aviation Management
Florida Institute of Technology
05.2001 -