DIEDRA A. GOODWIN

The ELRC Coordinator for the Early Learning Center (ELRC) is responsible for all
over sight and review of the processing activities in one or more specialized
functions related to the determination and re-determination of eligibility of applicants
and clients for subsidized childcare services; for ensuring compliance with funding
source requirements through use of an automated client management and reporting
system; for maintaining all files, records, and documentation; and for providing
processing over sight, program leadership, and program direction to Eligibility
Specialists in the functions of applications, re-determinations, and Temporary Aid to
Needy Families (TANF), SNAP, STARS and others at various locations.

• Evaluated staff performance and provided feedback.
• Assisted in interviewing and hiring of new candidates.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
• Supported staff with developing professional skills and abilities, uplifting team performance.
• Attended staff development meetings and workshops and applied information from those events into daily activities.

• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Planned and implemented different daily activities to enhance overall development and growth of every student.
• Conferred with parents about student progress to boost family involvement and enhance student support.
• Organized rooms in line with current educational thinking to maximize educational opportunities for students.

Supply school therapeutic services to ensure comprehensive and adequate learning as best as possible in an emotionally safe environment. Provide intervention, behavioral support and work towards the achievement of identified treatment goals. Create and maintain written notes to follow progression of clients.

• Built and maintained positive staff relationships to promote teamwork and better serve clients.
• Completed documentation for every incident and forwarded to correct personnel for review.

Observed intake procedures and policies; wrote observation reports on progress of residents and ensured the successful achievement of their personalized action plans; attended court proceedings; and mastered the policies, procedures and protocols of the facility.

• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.
• Explored new technologies and approaches to streamline processes.