Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Diego Jované

Panamá

Summary

I'd describe myself as friendly, driven and reliable.


Having studied "Hotel and Restaurant Management", I have plenty of experience working on the tourism industry, particularly in hotels (front desk) and airlines (passenger service).


I ́ve also worked as an agent for different call centers, gathering further experience in subjects related to the entertainment, customer service and collection industries.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bad Debt Specialist

Connect International
04.2024 - 10.2024

Customer Service Agent, “L-2 Supervisor”

Platinum Care Services
08.2019 - 07.2023

Customer Service Agent

Grand Incentives Panama
05.2018 - 04.2019

Passenger Service Agent

Copa Airlines
09.2014 - 09.2017

Front Desk Agent

Courtyard by Marriott Panama Multiplaza Mall
08.2012 - 12.2012

Education

Licenciate in Hotel And Restaurant Management

Universidad Santa María La Antigua (USMA)
Panama City, Panama
01-2014

Bachelor of Commerce Degree

Colegio San Vicente De Paúl
Panama City, Panama
01-2007

Skills

    - Ability to work under pressure

    - Creativity
    - Conflict resolution

    - Detail-Oriented

    - Fast-Typer
    - Leadership
    - Teamwork

    - Time Management

Languages

Spanish
Native language
English
Proficient
C2

Certification

E.F. SET Certificate “C2 Proficient” (2021)
Master Class by Neuromarketing Strategic (2019)
"Diplomado Internacional de Cine de Panamá" (2017)

Timeline

Bad Debt Specialist

Connect International
04.2024 - 10.2024

Customer Service Agent, “L-2 Supervisor”

Platinum Care Services
08.2019 - 07.2023

Customer Service Agent

Grand Incentives Panama
05.2018 - 04.2019

Passenger Service Agent

Copa Airlines
09.2014 - 09.2017

Front Desk Agent

Courtyard by Marriott Panama Multiplaza Mall
08.2012 - 12.2012

Licenciate in Hotel And Restaurant Management

Universidad Santa María La Antigua (USMA)

Bachelor of Commerce Degree

Colegio San Vicente De Paúl

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Diego Jované