Dijonae Walls
Emmaus
Summary
Dynamic professional with a proven track record at Shift4, excelling in customer service and adept at resolving complex issues. Skilled in medication administration and vital signs assessment, I leverage strong product knowledge and effective time management to enhance client satisfaction and operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shift4
Center Valley
01.2025 - Current
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Managed high volume of calls and emails, exceeding response time and resolution metrics.
- Demonstrated strong product knowledge to provide accurate information to customers.
- Built rapport with customers through active listening and personalized interactions.
- Assisted customers in navigating website, troubleshooting technical issues, and placing orders.
- Resolved complex complaints by investigating root causes and implementing solutions.
- Collaborated with teams to escalate unresolved issues for timely customer resolution.
- Participated in training sessions to stay updated on product features and industry trends.
Medication Technician
Abode Care of Allentown
Allentown
07.2024 - 01.2025
- Administered medications and treatments per physician orders, ensuring accurate dosages and documentation.
- Monitored vital signs, reporting abnormalities in blood pressure, heart rate, and oxygen levels.
- Assisted patients with daily living activities, including bathing, dressing, grooming, and toileting.
- Implemented infection control protocols to ensure a safe environment for all patients.
- Documented patient observations accurately in medical records while maintaining confidentiality.
- Responded to emergency situations promptly by following established protocols and providing assistance.
- Maintained medication inventory levels by monitoring stock and placing orders as necessary.
- Educated patients on self-care techniques for chronic condition management and post-operative recovery.
Medication Technician/PCA
Country Meadows Retirement Communities
Allentown
05.2022 - 06.2024
- Distributed medication across all departments, including Assisted Living and Personal Care.
- Supported elderly and recovery patients with daily activities such as mobility and hygiene.
- Assisted with household chores to promote independence and well-being.
Medication Aide
Lakeside Manor Home for Adults
Staten Island
12.2019 - 12.2021
- Coordinated distribution of medication to residents efficiently and accurately.
- Maintained detailed records of residents' whereabouts throughout the day.
- Managed all emergency situations with utmost importance and care.
- Performed secretarial duties including answering phones and filing paperwork.
Packer/PA
Amazon
Staten Island
08.2019 - 01.2020
- Packed orders at a rate of 280 per hour, ensuring accuracy and efficiency.
- Supervised and trained large teams in test department during peak season at Amazon.
- Utilized pallet jacks to streamline movement of materials within facility.
- Advanced through positions to attain role of Production Assistant.
Business Development Consultant
Dana Ford Lincoln
02.2016 - 06.2019
- Possessed comprehensive knowledge of all Ford and Lincoln vehicles.
- Handled all incoming phone calls and internet leads, confirming sales appointments and performing follow-ups on unsold customers.
- Delivered exceptional customer service during phone interactions.
- Consistently achieved monthly quotas and personal sales goals.
- Advanced through positions within first two years of employment.
Education
High school or equivalent -
Curtis High School
Staten Island, NY06-2011
Bachelor of Arts - Criminal Justice/ Criminology
Felician University
Lodi, NJSkills
- Sales and business development
- Effective time management
- Medication administration expertise
- Infection control practices
- Customer service excellence
- Vital signs assessment
- Senior care expertise
- Financial oversight
- Caregiving proficiency
- Proficient in Microsoft Office
- Product knowledge mastery
- Collaborative teamwork skills
- Adaptability and flexibility traits
- Computer literacy
Certification
- CPR Certification
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Shift4
01.2025 - Current
Medication Technician
Abode Care of Allentown
07.2024 - 01.2025
Medication Technician/PCA
Country Meadows Retirement Communities
05.2022 - 06.2024
Medication Aide
Lakeside Manor Home for Adults
12.2019 - 12.2021
Packer/PA
Amazon
08.2019 - 01.2020
Business Development Consultant
Dana Ford Lincoln
02.2016 - 06.2019
High school or equivalent -
Curtis High School
Bachelor of Arts - Criminal Justice/ Criminology
Felician University
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