Dilaysia Green
Harrisburg
Summary
Results-driven professional with over 7 years of experience in the customer service industry, adept at leveraging problem-solving abilities to develop effective solutions and track improvements. Strong communication skills demonstrated through successful identification and resolution of customer issues, utilizing a diverse range of service techniques. Expertise in translating complex technical proposals into clear, understandable terms for non-technical audiences, ensuring clarity and fostering positive relationships. Committed to enhancing customer satisfaction and driving operational excellence through innovative approaches.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Sterile Processing Technician
UPMC Harrisburg Hospital
Harrisburg, PA
07.2024 - Current
- Streamlined sterilization processes to enhance operational efficiency and reduce turnaround time.
- Conducted regular inspections of sterilization equipment to ensure compliance with safety standards.
- Collaborated with surgical teams to maintain inventory of sterile instruments and supplies.
- Developed protocols for tracking sterilized items, improving accountability and accuracy.
- Assisted in reducing surgical delays, swiftly addressing any issues related to missing or damaged instruments.
- Assured instrument availability by managing inventory and promptly restocking supplies as needed.
- Maintained a clean and organized work environment for efficient processing of medical equipment.
Dialysis Technician
Fresenius Medical Care
12.2022 - 03.2024
- Achieved high standards of patient care through effective assembly and maintenance of dialysis machines. Enhanced patient experience by providing support during cannulation and specimen collection. Monitored vital signs and delivered medication assistance to patients undergoing treatment. Maintained exceptional safety and cleanliness protocols in machine operation. Enabled patient independence by assisting with mobility and daily tasks.
Grant Assistant 1
Pheaa
Harrisburg, PA
10.2014 - 06.2021
- Taking phone calls from grant recipients, processing incoming/outgoing documents. Answering emails, providing alternative assistance to other representatives.
Home Health Aide
Arcturus Home Care
Halifax, PA
09.2014 - 02.2015
- Assisted clients with personal care tasks, including bathing and dressing. Conducted housekeeping duties such as laundry, dishwashing, and vacuuming. Organized client schedules and coordinated appointments. Arranged transportation for medical visits and social outings. Provided medication support as required.
Education
Keystone Technical Institute
Harrisburg, PA06-2014
Diploma - undefined
John Harris Campus
Harrisburg, PA07-2013
Skills
- Communication Skills
- Proficient Computer Skills
- Listening Skills
- Microsoft Office
- Hemodialysis procedures
- Patient education
- Infection control standards
- Vascular Access management
- Patient care techniques
- Measuring vital signs
Certification
- CPR issued by American Heart Association
- CRCST - Certified Registered Central Service Technician
Timeline
Certified Sterile Processing Technician
UPMC Harrisburg Hospital
07.2024 - Current
Dialysis Technician
Fresenius Medical Care
12.2022 - 03.2024
Grant Assistant 1
Pheaa
10.2014 - 06.2021
Home Health Aide
Arcturus Home Care
09.2014 - 02.2015
Diploma - undefined
John Harris Campus
Keystone Technical Institute