Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Timeline
Generic

Dilfuza Mursalova

Philadelphia

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

16
16
years of professional experience

Work History

Server

ACTS Retirement-Life Community
10.2023 - 07.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Cleaning tables restocking stuff
  • delivering food and drinks to residents in a timely manner
  • assisting with the setup and cleanup of the dining room

Care Coordinator

Care and help home care
01.2023 - 06.2023
  • Scheduled appointments for clients with appropriate medical specialists.
  • Supported clients during hospital admissions and discharges.
  • Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
  • care coordinators can select the EVV required checkbox when creating a patient profile to confirm a visit
  • caregivers can use HHAeXchange mobile app to clock in and out of visits log tasks and capture their visit location

Home Care Aide

Prestige Home Care Services
08.2018 - 02.2019
  • Provided personal hygiene assistance to clients, including bathing, dressing, and grooming.
  • Assisted clients with mobility issues by helping them transfer in and out of bed or wheelchair.
  • Monitored client vital signs such as pulse rate, respiration rate, temperature and blood pressure.
  • Assisted clients with activities of daily living like meal preparation and feeding.
  • Planned recreational activities for the client's physical well-being based on individual needs.
  • Assisted family members in understanding how best to provide care for their loved one at home.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.

Front Desk Receptionist

Cardiologist Office
05.2013 - 08.2014
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Sturbucks Barista

Sturbucks
02.2008 - 12.2008

Cash handling

Costumer service greeting guests understanding their needs and responding

To them also insure the costumers feel welcome and valued

and also responsible to clean organised

making drinks coffee to costumers taking there orders

Education

High School Diploma -

The Beauty Institute Schwarzkopf Professional
Philadelphia, PA
06-2018

High School Diploma -

Highland High School
Blackwood, NJ
06-2012

Skills

  • Table Setting
  • Food Delivery
  • Cleaning
  • Setting Up tables
  • Beverage Preparation
  • Table Bussing

Education and Training

Blackwood, NJ,Philadelphia, PA

Contact

Philadelphia, PA 19152

Timeline

Server

ACTS Retirement-Life Community
10.2023 - 07.2024

Care Coordinator

Care and help home care
01.2023 - 06.2023

Home Care Aide

Prestige Home Care Services
08.2018 - 02.2019

Front Desk Receptionist

Cardiologist Office
05.2013 - 08.2014

Sturbucks Barista

Sturbucks
02.2008 - 12.2008

High School Diploma -

The Beauty Institute Schwarzkopf Professional

High School Diploma -

Highland High School
Dilfuza Mursalova