CRM
Diogenes Sandoval
Aseguramiento De Procesos - Proyectos
Panamá,8
Summary
Dynamic professional with a proven track record at Ufinet Panama and Iterum Connections, excelling in process assurance and sales support. Leveraged teamwork, collaboration, and advanced Microsoft Office and CRM skills to enhance production efficiency and sales operations. Achieved significant quality improvements and customer satisfaction, demonstrating exceptional problem-solving and communication abilities in the process of launching to production the different products from commercial
Overview
4
4
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Process Assurance
Ufinet Panama
Panama City, Provincia de Panama
01.2025 - Current
- Collaborated with cross-functional teams to optimize production processes for better quality output.
- Improved production efficiency by identifying and troubleshooting process bottlenecks.
- Supported new product development initiatives by collaborating with R&D teams on successful integration into existing production lines without compromising on quality or safety standards.
- Handled document control tasks such as updating work instructions, maintaining records of quality control activities, and ensuring proper labeling and storage of materials.
- Assisted in the preparation for external audits by compiling necessary documentation, ensuring a seamless process that maintained strong relationships with regulatory bodies and clients.
- Contributed to cost reduction initiatives through the identification of waste-reduction opportunities within processes and resource allocation.
- Met tight deadlines to satisfy client demands and project timelines.
- Developed and implemented process improvements to reduce costs and increase efficiency in production.
Sales Support
Ufinet Panama
Panama City, Provincia de Panama
06.2024 - 01.2025
- Collaborated with sales support, client services and operations colleagues to deliver superior client service and maintain mutually beneficial relationships.
- Coordinated with sales support teams to ensure prompt delivery of orders and resolution of any outstanding issues affecting key accounts.
- Increased sales support efficiency by streamlining processes and implementing new team strategies.
- Enhanced team productivity through effective delegation of tasks related to design, engineering, marketing, sales support.
- Proactively identified potential bottlenecks in the sales support process, implementing solutions to mitigate their impact on overall efficiency.
- Enhanced team productivity by streamlining sales support processes and procedures.
- Demonstrated versatility within the role by performing various duties including retail sales support, data entry, and mailroom functions.
- Implemented data-driven strategies to identify areas of improvement in sales support processes.
- Conducted regular performance reviews for sales support staff, identifying areas for improvement and implementing appropriate action plans.
Team Leader, Sales Operations
Iterum Connections
Panama City, Provincia de Panama
09.2023 - 06.2024
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
- Boosted team performance by implementing efficient sales strategies and techniques.
Inside Sales Executive
Iterum Connections
Panama City, Provincia de Panama
05.2023 - 06.2024
- Built strong relationships with clients through regular follow-ups, resulting in repeat business and referrals.
- Participated in weekly team meetings to review performance metrics against targets set by management, identifying areas for improvement where necessary.
- Boosted customer satisfaction by providing timely and accurate information about products, pricing, and promotions.
- Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
Customer Care Agent
IQor Panama
10.2020 - 11.2022
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
Education
Master of Science - Project Management
Aden University
Panama 11.2022 - 11.2023
Specialization - Project Management
George Washington University
Panama City, Panama 11.2023 - 03.2024
Bachelor of Science - Business Administration And Management
Universidad Tecnológica De Panamá
Panamá 03.2018 - 11.2022
Bachelor of Science - Aviation Management
Florida State University
Florida 03.2018 - 11.2022
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Process maker
Microsoft office (Word, Excel, Visio, PowerPoint etc) Avanzado
Problem-solving
Time management
Flexible and adaptable
Multitasking
Excellent communication
Data entry
Team management
Software
Visio
Excel
PowerPoint
Interests
Professional Growth
Willing to learn new things
Timeline
Process Assurance
Ufinet Panama
01.2025 - Current
Sales Support
Ufinet Panama
06.2024 - 01.2025
Specialization - Project Management
George Washington University
11.2023 - 03.2024
Team Leader, Sales Operations
Iterum Connections
09.2023 - 06.2024
Inside Sales Executive
Iterum Connections
05.2023 - 06.2024
Master of Science - Project Management
Aden University
11.2022 - 11.2023
Customer Care Agent
IQor Panama
10.2020 - 11.2022
Bachelor of Science - Business Administration And Management
Universidad Tecnológica De Panamá
03.2018 - 11.2022
Bachelor of Science - Aviation Management
Florida State University
03.2018 - 11.2022
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