Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dionna Bryant

Erie,PA

Summary

Dynamic professional with a proven track record at West Corporation, excelling in performance assessment and employee feedback analysis. Skilled in organization and communication, I effectively managed documentation and enhanced client relations, ensuring transparency and continuous improvement. Adept at data entry and appointment scheduling, I thrive in fast-paced environments while maintaining professionalism.

Overview

24
24
years of professional experience

Work History

Receptionist/Dispatcher

Professional Communications Messaging Service
Erie, PA
08.2013 - Current
  • Greeted customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Dispatched messages to appropriate on call officials for over 100 different offices
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided customers with information on products and services.

Performance Assessment Liaison

West Corporation
10.2001 - 07.2011
  • Analyzed employee feedback for over a 1,000 work from home employees to refine performance assessment techniques, promoting continuous improvement efforts.
  • Managed the documentation of employee appraisals and ensured timely communication of results, maintaining transparency throughout the process.
  • Assisted with writing job postings and job descriptions for boards.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Education

Corrections Technician Undergraduate Level - Criminal Justice

Colorado Technical University
Colorado Springs, CO
05-2013

High School Diploma -

Strong Vincent High School
Erie, PA
07-2002

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Data inputting
  • Typing speed
  • Call management
  • Courteous and professional
  • Documentation

Languages

English
Full Professional

Timeline

Receptionist/Dispatcher

Professional Communications Messaging Service
08.2013 - Current

Performance Assessment Liaison

West Corporation
10.2001 - 07.2011

Corrections Technician Undergraduate Level - Criminal Justice

Colorado Technical University

High School Diploma -

Strong Vincent High School

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Dionna Bryant