Dionne McCrae

Manage a caseload of diverse clients, determining eligibility for public assistance programs while maintaining strict compliance with confidentiality regulations (HIPAA)

Provide compassionate, clear communication to guide clients in accessing essential services and resource.

Advocate for individuals in vulnerable situation, ensuring fair treatment and timely access to benefits

Accurately process and maintain sensitive documentation across multiple systems under daily deadlines

Served as the first point of contact for incoming patients, creating a supportive and welcoming environment during the admission process.

Conducted intake assessment, obtained medical histories, and prioritized patient needs in coordination with clinical teams

Verified insurance coverage and facilitated smooth patient transitions into treatment programs.

Maintained accurate and confidential patient records HIPAA

Assisted members with benefit inquiries, claim issues, and coverage explanations, ensuring clear and empathetic communication

Resolved complex member concerns through collaboration with healthcare providers and internal teams.

Maintained detailed knowledge of insurance policies, healthcare providers and internal teams

Consistently met quality performance metrics , delivering excellent customer service.