D'MEA STROUD
King Of Prussia
Summary
Detail-oriented healthcare administrative professional with hands-on experience in high-pressure clinical environments, including emergency departments and outpatient care. skilled in patient access, EMR systems, insurance verification, and cross-functional coordination. Passionate about streamlining administrative workflows to support efficient. high-quality patient care.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Children’s Hospital Of Philadelphia
06.2024 - Current
- Managed patient inquiries and resolved issues efficiently, enhancing overall patient experience.
- Scheduled appointments using electronic health record systems, ensuring optimal patient flow.
- Collaborated with healthcare providers to streamline communication and improve service delivery.
- Educated patients on insurance processes and financial options, increasing understanding and satisfaction.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Access Services Representative
Mercy General Hospital
09.2022 - 04.2024
- Patient Check-In/Check-Out: Showcase your proficiency in facilitating smooth patient check-in and check-out processes, including collecting co-payments, updating patient records, and providing necessary paperwork.
- Insurance Verification: Emphasize your skills in verifying insurance coverage, understanding different insurance plans, and resolving any discrepancies to ensure accurate billing and reimbursement.
- Proficient in navigating, entering, and maintaining electronic medical records (EMR) with accuracy, ensuring compliance, and facilitating efficient healthcare documentation and information management.
- Capable of addressing and resolving diverse patient needs promptly and effectively through attentive communication, empathy, and proactive problem-solving.
Patient Care Coordinator
Evolent Health
05.2019 - 04.2021
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
Access Service Representative
Hahnemann Hospital
04.2017 - 04.2019
- Greeted patients upon arrival and provided necessary paperwork for registration.
- Verified insurance information and entered data into patient records system.
- Assisted with scheduling appointments, registering new patients, and providing updates to existing patient records.
- Answered incoming calls in a timely manner and addressed inquiries regarding medical services offered.
Education
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Delaware Community College
Media, PASkills
- Remote Communication Skills
- Electronic Health Record (EHR)
- Administrative Support
- Customer Service
- Attention to Detail
- Time Management
- Adaptability and Flexibility
Timeline
Patient Service Representative
Children’s Hospital Of Philadelphia
06.2024 - Current
Access Services Representative
Mercy General Hospital
09.2022 - 04.2024
Patient Care Coordinator
Evolent Health
05.2019 - 04.2021
Access Service Representative
Hahnemann Hospital
04.2017 - 04.2019
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Delaware Community College
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