Richard Davies-Doku
Scranton
Summary
I am a results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
Work History
Shipping Manager
Quick Consign LLC
10.2023 - 12.2025
- Oversaw daily shipping operations to ensure timely delivery and compliance with company standards.
- Developed and implemented efficient logistics processes, reducing lead times and improving overall service quality.
- Trained staff on shipping protocols and safety procedures to enhance operational efficiency and reduce errors.
- Coordinated with vendors to optimize supply chain logistics, ensuring availability of necessary materials for shipping.
- Pulled, verified, and packaged items for shipment.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Managed inventory levels, conducting regular audits to maintain accuracy and prevent stock discrepancies.
Store Manager
Just Vapor LLC
09.2020 - 08.2023
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Trained and mentored team members, enhancing customer service skills and product knowledge.
- Implemented promotional strategies to drive sales growth and improve customer engagement.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Developed schedules to ensure adequate staffing during peak hours, improving service levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Service Representative
Bobs Furniture
01.2019 - 01.2020
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Managed order processing, coordinating with warehouse staff to enhance fulfillment efficiency.
- Responded to customer requests for products, services, and company information.
Warehouse Worker
Chewy.com
01.2017 - 01.2018
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in training new employees on safety protocols and operational procedures.
- Optimized product placement strategies to enhance picking efficiency and reduce retrieval times.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Tow Truck Driver
Majestic Towing
02.2012 - 02.2017
- Operated flatbed and wheel-lift tow trucks to safely transport vehicles.
- Responded promptly to roadside assistance calls, ensuring customer satisfaction.
- Conducted vehicle inspections prior to towing for safety compliance.
- Maintained accurate records of service calls and vehicle tows.
- Collaborated with law enforcement and roadside assistance services for efficient operations.
- Implemented best practices for vehicle handling, reducing damage incidents during towing.
- Managed emergency response situations, ensuring swift resolution of issues on-site.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
Communications Specialist
ELM Tech.
03.2011 - 01.2012
- Developed and implemented internal communication strategies to enhance employee engagement and information flow.
- Coordinated cross-departmental initiatives, ensuring alignment on messaging and project objectives.
- Crafted compelling content for various platforms, including newsletters, press releases, and social media channels.
- Managed media relations, fostering relationships with journalists and stakeholders to promote company initiatives.
Education
High School Diploma -
Hanover Park
East Hanover, NJSkills
- Team leadership
- Verbal and written communication
- Interactive communication skills
- Warehouse operations
- Microsoft Excel
- Staff leadership
- Safety monitoring
- Technical skills
- Shipping coordination
- Documentation management
Timeline
Shipping Manager
Quick Consign LLC
10.2023 - 12.2025
Store Manager
Just Vapor LLC
09.2020 - 08.2023
Customer Service Representative
Bobs Furniture
01.2019 - 01.2020
Warehouse Worker
Chewy.com
01.2017 - 01.2018
Tow Truck Driver
Majestic Towing
02.2012 - 02.2017
Communications Specialist
ELM Tech.
03.2011 - 01.2012
High School Diploma -
Hanover Park