Dominic Cepeda
Lancaster
Summary
Experienced with team leadership, operational management, and conflict resolution. Utilizes strategic planning and effective communication to optimize team performance. Track record of fostering collaborative work environment and driving consistent results.
Overview
5
5
years of professional experience
Work History
Food and Beverage Lead Supervisor
Round One Entertainment
Lancaster, PA
05.2025 - Current
- Trained and mentored team members on operational best practices and safety protocols.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Conducted performance evaluations to identify development opportunities for team members.
- Monitored inventory levels, ensuring timely restocking of supplies and equipment.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
Food and Beverage Worker
Dutch Wonderland
Lancaster, PA
03.2024 - 12.2024
- Handled customer orders and meal preparation efficiently.
- Handled transactions and took customer orders.
- Maintained cleanliness in assigned stands by washing dishes and tidying up after shifts.
- Ensured smooth interactions between employees and customers.
- Delivered exceptional service to enhance guest experience.
Cashier
KC's Italian Ice
Lancaster, PA
05.2021 - 08.2021
- Assisted customers and operated the cash register.
- Regularly organized and refilled supplies.
- Sanitized work area at closing time.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Accurately recorded orders on the cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
College - HVAC
Thaddius Stevens College of Technology
Lancaster06-2027
Highschool - undefined
McCaskey Highschool
Lancaster, PA06-2024
Skills
- Work register
- Excellent communication
- Stock Control
- Calm under pressure
- Dependable and responsible
- Problem-solving
- Multitasking Abilities
- Decision-making
- Collaboration
Timeline
Food and Beverage Lead Supervisor
Round One Entertainment
05.2025 - Current
Food and Beverage Worker
Dutch Wonderland
03.2024 - 12.2024
Cashier
KC's Italian Ice
05.2021 - 08.2021
Highschool - undefined
McCaskey Highschool
College - HVAC
Thaddius Stevens College of Technology
AWARDS
- An employee of the week was rewarded, and my photo is on the wall of employee of the week.
- A promotion from an associate to a lead supervisor position.