Dominic Cillo
Pittsburgh
Summary
Reliable and hardworking team trainer with experience helping employees learn quickly, stay organized, and work well under pressure. Strong background in customer service, daily operations, and leading by example in fast-paced environments. Known for being dependable, professional, and focused on keeping standards high while building a strong team atmosphere.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Trainer
Chick-Fil-A Restaurant
Pittsburgh
05.2025 - 05.2026
- Trained new team members on service standards and operational procedures.
- Guided team members on best practices in customer service.
- Conducted role-playing exercises to enhance customer interaction skills.
- Assessed employee progress during training programs and provided necessary feedback.
- Trained employees on additional positions to ensure role coverage.
- Fostered positive work environment through recognition of team efforts and achievements.
- Monitored daily operations to identify training needs and implement improvement strategies.
- Engaged in leadership development prior to departure.
Education
High School Diploma -
North Allegheny School District
Wexford, PA06-2028
Skills
- Training development
- Operations management
- Problem solving
- Multitasking and organization
- Public speaking
- Communication skills
- Active listening
- Professionalism
- First aid and CPR
Languages
English
Native/ Bilingual
Italian
Limited
French
Elementary
Latin
Limited
Certification
- Adult, Child, Infant CPR & AED
Affiliations
- Student Council (2021-present)
- Class Council (2024-present)
- PA Political Organizations (2025-present)
Accomplishments
- Student Council Service Award
- Club Recognition Award
Timeline
Team Trainer
Chick-Fil-A Restaurant
05.2025 - 05.2026
High School Diploma -
North Allegheny School District