Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominic Pavone

Palmyra

Summary

Results-driven Operations and Customer Service professional with 15 years of leadership experience in team management and logistics coordination. Expertise in enhancing customer experiences and resolving challenges in fast-paced environments. Strong automotive knowledge with hands-on technical experience and recent roles in automotive sales. Skilled in relationship building and operational improvements.

Overview

14
14
years of professional experience

Work History

Automotive Sales Consultant

Turner Chevrolet
Harrisburg
03.2026 - Current

• Assist customers throughout the vehicle selection and purchasing process by identifying needs and recommending appropriate solutions.
• Maintain extensive knowledge of vehicle features, specifications, and automotive industry trends.
• Conduct product demonstrations and test drives while educating customers on vehicle capabilities and ownership benefits.
• Coordinate with finance, service, and management teams to facilitate a smooth customer experience.
• Develop strong customer relationships through professionalism, communication, and exceptional service.

Catering and Events Manager

Hershey Entertainment & Resorts
Hershey
06.2022 - 02.2026

• Led the planning and execution of large-scale events, ensuring exceptional customer experiences and operational success.
• Supervised, trained, and developed event staff while maintaining high standards of service, efficiency, and professionalism.
• Managed budgets, labor utilization, vendor relationships, and event logistics to support operational and financial goals.
• Resolved customer concerns and operational challenges while coordinating cross-functional teams in a fast-paced environment.

Catering Coordinator

Hershey Entertainment & Resorts
Hershey
06.2015 - 06.2022

• Coordinated event logistics, scheduling, and operational details to ensure successful event execution and client satisfaction.
• Served as a primary liaison between clients, vendors, and internal teams, maintaining clear communication throughout the planning process.
• Resolved customer requests and operational challenges while ensuring events met client expectations and company standards.

General Technician

PSAV
Hershey
02.2014 - 05.2015

• Installed, maintained, and troubleshot audiovisual systems while supporting event production, equipment setup, and technical operations.

Setup/Arrangements

Hershey Entertainment & Resorts
Hershey
01.2012 - 01.2014

• Coordinated event setups and breakdowns, ensuring venues were prepared according to client requirements and operational standards.
• Collaborated with clients and cross-functional teams to support successful event execution and customer satisfaction.

Education

Audio engineering certification - Phoenix, MD

Sheffield Institute For The Recording Arts
Pheonix, MD
01-2010

High School diploma - Lebanon, PA

Lebanon Catholic High School
Lebanon, PA
01-2009

Skills

  • Automotive Knowledge
  • Customer Relationship Management
  • Vendor Relations
  • Logistics Coordination
  • Operations Management
  • Technical Aptitude
  • Problem Resolution
  • Team Leadership

Timeline

Automotive Sales Consultant

Turner Chevrolet
03.2026 - Current

Catering and Events Manager

Hershey Entertainment & Resorts
06.2022 - 02.2026

Catering Coordinator

Hershey Entertainment & Resorts
06.2015 - 06.2022

General Technician

PSAV
02.2014 - 05.2015

Setup/Arrangements

Hershey Entertainment & Resorts
01.2012 - 01.2014

Audio engineering certification - Phoenix, MD

Sheffield Institute For The Recording Arts

High School diploma - Lebanon, PA

Lebanon Catholic High School
Dominic Pavone