Dominic Veltre
Heilwood
Summary
Dynamic General Manager with proven success in driving year-over-year business growth through effective team leadership, operations management, and customer relations.
Overview
27
27
years of professional experience
1
1
Certification
1
1
Language
Work History
General Manager
Advance Auto Parts
Blairsville, PA
05.2018 - Current
- Led operational strategies to enhance store performance and customer satisfaction.
- Streamlined inventory management processes, resulting in improved stock accuracy and availability.
- Developed training programs for staff, fostering a culture of continuous improvement and teamwork.
- Oversaw financial reporting and budgeting, ensuring alignment with company goals and profitability targets.
- Conducted regular performance evaluations, providing constructive feedback to drive employee engagement and development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Retail Parts Pro
Advance Auto Parts
Blairsville, PA
01.2016 - 04.2018
- Assisted customers in identifying and selecting appropriate parts for vehicles.
- Maintained accurate inventory levels using advanced inventory management systems.
- Processed customer orders efficiently, ensuring timely delivery of parts and accessories.
- Trained and mentored new team members on product knowledge and customer service standards.
Sales Associate Key Carrier
Advance Auto Parts
Blairsville, PA
05.2015 - 01.2016
- Assisted customers in identifying auto parts and accessories to meet their needs.
- Provided exceptional service, ensuring customer satisfaction and loyalty through effective communication.
- Managed inventory levels, restocking shelves, and organizing displays for optimal presentation.
- Trained new sales associates on product knowledge and customer service best practices.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Processed sales transactions accurately using point-of-sale systems to enhance efficiency.
Retail Sales Specialist
Lowes Home Improvment
Indiana, PA
01.2013 - 05.2015
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted in inventory management, ensuring stock levels met demand and reducing discrepancies.
- Demonstrated product knowledge, educating customers on features and benefits to enhance sales.
- Collaborated with team members to execute promotional displays that increased customer engagement.
Department Manager
Walmart
Blairsville, PA
06.2012 - 09.2013
- Led daily operations, ensuring efficient store management and adherence to company policies.
- Developed training programs for new staff, enhancing team productivity and service quality.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Streamlined customer service processes, improving response times and customer satisfaction ratings.
Senior Sales Associate / Key Carrier
Verizon Wireless
Meadville, PA
06.2006 - 04.2011
- Led sales initiatives, driving revenue growth through targeted customer engagement strategies.
- Mentored junior associates, enhancing team performance and promoting best practices in sales techniques.
- Developed and implemented training programs for new hires, improving onboarding efficiency and knowledge retention.
- Analyzed market trends to inform strategic product placement and promotional campaigns, increasing competitive advantage.
Store Manager
GameStop
Meadville, PA
02.2005 - 06.2006
- Directed daily store operations to maximize sales and enhance customer experience.
- Mentored and trained team members, fostering a culture of continuous improvement and collaboration.
- Analyzed inventory levels, optimizing stock management to reduce shrinkage and improve profitability.
- Implemented promotional strategies, driving customer engagement and increasing foot traffic during peak periods.
Store Manager
Sheetz
Meadville, PA
09.1999 - 02.2005
- Developed staff schedules, balancing coverage needs with labor cost efficiencies for optimal performance.
- Utilized POS systems to track sales trends, informing strategic decisions to align inventory with market demand.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree - Business
Indiana University of Pennsylvania
Indiana, PANo Degree - Agriculture Education
Penn State
AltoonaHigh School Diploma -
Penns Manor Area High School
Clymer, PA06-1999
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Team leadership
- Staff management
- Customer relations
- Training and coaching
- Time management
- Inventory control
Accomplishments
Leaders Circle
Certification
EMT - Pennsylvania Board of Health
Advance Vehicle Rescue - Pennsylvania Board of Health
Fire Fighter 1 - State of Pennsylvania
Languages
English
Full Professional
Timeline
General Manager
Advance Auto Parts
05.2018 - Current
Retail Parts Pro
Advance Auto Parts
01.2016 - 04.2018
Sales Associate Key Carrier
Advance Auto Parts
05.2015 - 01.2016
Retail Sales Specialist
Lowes Home Improvment
01.2013 - 05.2015
Department Manager
Walmart
06.2012 - 09.2013
Senior Sales Associate / Key Carrier
Verizon Wireless
06.2006 - 04.2011
Store Manager
GameStop
02.2005 - 06.2006
Store Manager
Sheetz
09.1999 - 02.2005
No Degree - Business
Indiana University of Pennsylvania
No Degree - Agriculture Education
Penn State
High School Diploma -
Penns Manor Area High School