Don Garrett
Pittsburgh
Summary
Dynamic professional with a proven track record at JENLOR Integrations, excelling in vendor negotiation and project management. Adept at developing marketing strategies that significantly boosted brand visibility. Recognized for exceptional problem-solving skills and commitment to customer service excellence, driving operational efficiency and enhancing team performance.
Overview
37
37
years of professional experience
Work History
Owner/General Manager
SmokinGhostsBBQ
Pittsburgh
09.2019 - 02.2025
- Ensured compliance with health department regulations for food storage and preparation.
- Executed marketing campaigns that increased revenue and enhanced brand visibility.
- Trained staff in food preparation, cash handling, and sanitation practices to streamline operations.
Owner/CTO
JENLOR Integrations
Pittsburgh
09.2001 - 10.2018
- Negotiated contracts with vendors for services including cloud hosting and software licensing.
- Established service level agreements to ensure timely IT request resolution.
- Reviewed and approved project plans prior to implementation for alignment with organizational goals.
- Developed metrics to track progress of system build-out projects.
- Provided technical support for IT issues and account maintenance across company users.
- Managed installation of hardware and software systems for IT infrastructure enhancements.
- Communicated organizational goals, policies, and procedures to IT department staff effectively.
Systems Engineer
Cyberjaz
Pittsburgh
03.1998 - 11.2000
- Diagnosed complex networking issues using root cause analysis techniques.
- Provided technical support for LANs, WANs, and Internet connections.
- Managed installation, maintenance, and troubleshooting of network systems and hardware.
- Recorded system information and documented design specifications for installations.
- Evaluated IT infrastructure to identify improvement and upgrade opportunities.
- Installed hardware and software solutions in compliance with company standards.
- Implemented security measures, including regular patching and user authentication protocols.
- Troubleshot connectivity issues for LANs, WANs, and voice systems to enhance performance.
PBX Technician
Prime Communications
Pittsburgh
05.1992 - 01.1998
- Provided training to staff members on proper use of the PBX system.
- Implemented new features and functionality into PBX systems.
- Provided technical support and training to users on telecommunications equipment and software.
- Installed, set up and repaired devices and system components.
- Managed project timelines and budgets for telecommunications installations and upgrades.
Interior Communications Electrician
US Navy
Virginia Beach
10.1987 - 01.1992
- Installed lines and wiring for seamless integration of radio machinery and antennae.
- Troubleshot malfunctions in interior communication systems to identify root causes.
- Conducted diagnostic tests on computer networks to preemptively detect potential issues.
- Maintained optimal equipment functionality through regular inspections and repairs.
Education
Some College (No Degree) - Microsoft Certified Systems Engineer
Sawyer School
Pittsburgh02-1998
High School Diploma -
Gorden Lee High School
Chickamauga, GA06-1987
Skills
- Food safety management
- Marketing strategy development
- Staff training and development
- Vendor negotiation and management
- Contract administration
- Customer service excellence
- Problem solving techniques
- Technical support services
- Project management methodologies
- Network troubleshooting skills
- System administration expertise
- Professional conduct
- Network administration
Timeline
Owner/General Manager
SmokinGhostsBBQ
09.2019 - 02.2025
Owner/CTO
JENLOR Integrations
09.2001 - 10.2018
Systems Engineer
Cyberjaz
03.1998 - 11.2000
PBX Technician
Prime Communications
05.1992 - 01.1998
Interior Communications Electrician
US Navy
10.1987 - 01.1992
Some College (No Degree) - Microsoft Certified Systems Engineer
Sawyer School
High School Diploma -
Gorden Lee High School
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