Donald Milton

Software Analyst for Powercampus a software for Higher Education. My specialty was the Billing and Cash Receipts module. I also did work in Academic Records,, Admissions, Financial Aid and System Administrator modules.

Identify and resolve client issues quickly and efficiently. Used my ability to find the problems, the cause and resolution for these issues by using various forms of software to connect and look at the client’s data.

Connected with clients via Zoom to review their data or troubleshoot issues with the software that the client is experiencing.

The use of SQL queries to troubleshoot client’s issues at the database level. The ability to drop triggers, update data, insert data, and other means to correct bad data caused by client’s data entry or conversion issues.

I can also make backups and know how to use Data Transfer Services in Enterprise Manager.

The understanding and ability to talk to clients about accounting issues, such as what accounts should be debited and credited, year end, payroll, and other financial information in the student billing software.

I am knowledgeable about Great Plains software and also resolved issues on that software which includes payroll, purchasing and General Ledger modules.

Worked with other support analysts on issues that they needed assistance to resolve. I gave them ideas and worked with them on other means of finding the answer. I would take over and resolve issues when needed.

I was Point of contact for onsite consultants and other lines of business departments who needed help with an issue.

Updated and closed Cases using Service Now or Salesforce.

Worked and resolved client’s issues for an Accounting Software that was created for Plumbing and Electrical Services.

This included looking at data and finding the causes and resolving the issues as quickly as possible.

This included training clients, answering their questions and working closely with development and IT dept.