Donald Riddick
Philadelphia
Summary
Seasoned Collections Account Management specialist with broad expertise in debt recovery strategies, like skip tracing and other research. Proven ability in managing small to medium portfolios, negotiating payment plans, and maintaining compliance with state laws and regulations. Notable strengths include strong and effective analytical and communication abilities, improving collection efficiency, and enhancing client relationships. Skilled in managing both consumer and commercial accounts for timely collections, team leadership, and building efficient team members. Adapted at fostering positive relationships with customers, enhancing client retention, and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collections Account Manager
TJH Associates
Wyncotte
02.2022 - Current
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Develop and implement collection strategies, set performance goals, and monitor key metrics.
- Ensure adherence to relevant regulations and company policies.
- Manage customer interactions, resolve disputes, and negotiate payment arrangements.
- Researched account discrepancies and identified areas of improvement in the collections process.
- increased collection rates, reduced write-offs, or improved cash flow.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Collections Specialist
Richardson Sales
Phila
07.2015 - 01.2022
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process.
- consistently exceeded collection goals of 100,000 in less than a month.
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections..
- maintained a professional vendor/client relationship through the collection process
Education
High School Diploma -
Student Education Center
Philadelphia, PA06-1979
Skills
- Payment negotiation
- Creative
- Problem solving
- Professionalism
- Regulatory compliance
- Leadership
- Communication
- Skip tracing
- Team building
- Build team Comradery
- Dispute resolution
Certification
- Professional Certifications and Affiliations
- FDPCA
- Bonded in Florida, New Jersey, Pennsylvania, and Virginia
Timeline
Collections Account Manager
TJH Associates
02.2022 - Current
Collections Specialist
Richardson Sales
07.2015 - 01.2022
High School Diploma -
Student Education Center
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