Donna Balliet
Palmerton
Summary
Dynamic and detail-oriented professional with extensive experience at Behavioral Health Associates, excelling in passenger assistance and safe driving practices. Proven track record in route planning and maintaining punctuality, ensuring a comfortable and secure transport environment. Strong communicator with a commitment to enhancing operational efficiency and safety standards.
Overview
43
43
years of professional experience
Work History
Transportation Driver
Behavioral Health Associates
03.2024 - Current
- Assisted passengers with special needs or disabilities, ensuring their comfort and safety during transport.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Conducted pre-trip inspections of bus for safe operation.
- Maintained a clean, safe, and comfortable environment for passengers through regular vehicle inspections and cleaning.
- Contributed to a positive work environment by maintaining professional relationships with colleagues and supervisors.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Aided passengers with disabilities or special needs.
Therapeutic Foster Parent
PA Mentor
01.2007 - 05.2014
- Addressed behavioral challenges using therapeutic techniques, resulting in improved coping skills for the child.
- Supported educational goals by working closely with school staff and providing necessary resources at home.
- Facilitated smooth transitions for children entering or leaving my care by communicating effectively with relevant parties involved in placement decisions.
- Participated in ongoing training programs to stay current on best practices for therapeutic foster parenting and enhance my skills as a caregiver.
- Provided consistent structure and routine, enabling children to feel secure and develop healthy habits.
- Organized and participated in regular family meetings to discuss progress, concerns, and future goals for each child in my care.
- Promoted positive behaviors through reinforcement strategies, contributing to the overall well-being of children in my care.
- Developed strong relationships with biological families to support reunification efforts when appropriate.
- Cultivated trusting relationships with caseworkers and other professionals involved in supporting children's immediate needs.
- Maintained detailed documentation of each child''s progress, ensuring accurate records for future reference and treatment planning.
- Managed challenging behavior through crisis intervention techniques while maintaining a calm demeanor under pressure situations.
- Provided emotional support to children during difficult times, offering a compassionate ear and guidance when needed.
- Collaborated with treatment teams to develop and implement individualized care plans for each child.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Helped reunify birth families through coordinated visitation strategies.
- Improved children's health by preparing healthy meals and snacks.
- Assisted children through recovery from difficult home or school situations.
- Facilitated family meetings to ensure communication and collaboration between family members.
Office Assistant
Paris Accessories
03.1991 - 06.2006
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Streamlined administrative workflows by adopting new software tools and technologies.
- Enhanced communication with visitors and staff by distributing incoming mail and messages promptly and accurately.
- Enhanced office efficiency by organizing and maintaining filing systems for critical documents.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
- Contributed to positive first impression of office by greeting visitors warmly and professionally.
- Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
- Increased office productivity with maintenance of office equipment and timely ordering of supplies.
- Improved office ambiance and visitor comfort by maintaining clean and organized reception area.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Performed purchasing duties for varies departments in the company.
- Accounts Payable
- Accounts Receivable
- Payroll
Manufacturing Production Supervisor
Paris Accessories
10.1987 - 03.1991
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Ensured product quality by closely monitoring production processes, conducting regular inspections, and addressing any issues promptly.
- Achieved on-time delivery of finished products through efficient coordination of resources and close monitoring of production progress against deadlines.
- Managed team of 40 production associates, overseeing productive production processes and meeting all deadlines.
- Achieved on-time shipments goal by empowering employees to continued success.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Factory Production Worker
Paris Accessories
06.1982 - 10.1987
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Assisted in training new hires on machine operation, promoting a smooth transition into their roles.
Education
No Degree - Liberal Arts
LCCC
4525 Education Park Schnecksville PA High School Diploma -
Lehighton Area High School
301 Beaver Run Road Lehighton PA06-1984
Skills
- Transportation regulations
- Punctuality
- Route planning
- Fuel efficiency
- Safe driving practices
- Weather conditions awareness
- Passenger assistance
- GPS navigation
- Heavy lifting
Timeline
Transportation Driver
Behavioral Health Associates
03.2024 - Current
Therapeutic Foster Parent
PA Mentor
01.2007 - 05.2014
Office Assistant
Paris Accessories
03.1991 - 06.2006
Manufacturing Production Supervisor
Paris Accessories
10.1987 - 03.1991
Factory Production Worker
Paris Accessories
06.1982 - 10.1987
No Degree - Liberal Arts
LCCC
High School Diploma -
Lehighton Area High School
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