Donna Handlon
Saylorsburg
Summary
. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
A. Dude Pyle
Villa Park, IL
09.2024 - Current
- Resolved complaints and issues through effective communication techniques.
- Collaborated with team members to enhance service delivery strategies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Inbound and outbound calls for ltl deliveries.
- Email inquires from customers and vendors.
- Working closely with dispatchers
Customer Engagement Leader
PetSmart
10.2016 - Current
- Responsible for direct supervision of all cashiers
- In charge of maintaining customer satisfaction and proper care and handling of live animals
- Accountable for all weekly goals, add-ons, and customer enrollment in store perks account
- Purchases and maintains all office equipment and supplies needed for store use.
- Maintained a keen eye on industry trends to ensure continued relevance of our customer engagement strategies and tactics.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
- Promoted business retention and growth by providing services to [Number]+ customers per day, managing their needs and assisting with technical issues.
Planogram/Merchandiser
Target
09.2012 - 07.2016
- Ensured all fixtures and signage in place
- Pulled all product and materials from stock room and place to company guidelines
- Designed displays to make the instore experience more engaging
- Updated signage and pricing weekly as requested
- Training all new team members to ensure appropriate training and onboarding completed
- Helped implement new company standards and processes.
Education
Some College (No Degree) - Business Administration And Management
DeVry University
Villa Park, ILSkills
- Time management
- Excel
- Outlook
- Microsoft word
- Word
- Customer Care
- Team Lead
- Planograms
- Merchandising
- Animal Care
- Store Management Experience
- Salesforce
- High volume inbound calls
Additional Information
- SKILLS
- Microsoft Word, Excel, Outlook
- Various Internet applications
- Customer Service
- Time Management
- Multi - Tasking
- Communication with Management and lower level employees.
- Advanced communication on phones and via online surveys
Timeline
Customer Service Representative
A. Dude Pyle
09.2024 - Current
Customer Engagement Leader
PetSmart
10.2016 - Current
Planogram/Merchandiser
Target
09.2012 - 07.2016
Some College (No Degree) - Business Administration And Management
DeVry University