Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Donna Harrington

Bethlehem

Summary

Passionate about making a positive impact in the human, social, and customer services field with over 10 years of professional experience, including recent role as a shift supervisor. Confident in ability to excel in this position and contribute to the organization\'s continued success. Extensive background of success and qualifications enable me to make a positive impact. Dedicated, detail-oriented, and thrive in fast-paced environments. Remain calm under pressure with strong problem-solving skills. Experience as a supervisor has prepared me for this role in three key ways: 1. Management - gained extensive experience in managing teams and resources effectively, prioritizing tasks, delegating responsibilities, and ensuring smooth operations. 2. Leadership - responsible for guiding and inspiring a team towards shared goals, fostering a collaborative and inclusive work environment, motivating and supporting employees, and effectively communicating organizational objectives. 3. Communication - developed strong written and verbal communication skills through regularly interacting with individuals from diverse backgrounds. Able to develop meaningful connections, listen to and understand the needs of others, and effectively advocate for clients in need of human services. Strong passion for making a positive impact in the lives of others drives me in my work.

Overview

19
19
years of professional experience

Work History

Shift Supervisor

Northampton County Juvenile Justice Center
11.2018 - 11.2024
  • Supervised staff and residents while maintaining safety and security within this environment
  • Completed interviews and evaluations on incoming and current Youth Care Workers
  • Kept open communication by facilitating monthly staff meetings with the Youth Care Workers
  • Complete daily shift reports and administer daily medications to residents
  • Counseling children and youth, discussing their concerns and interests to attempt to alleviate any adjustment or behavior problems
  • Organized and participated in resident activities, including but not limited to instructional or recreational activities

Behavioral Health System Coordinator/ Case Manager/ Counselor Aide CPSAI Program

Catholic Charities Diocese of Metuchen
07.2005 - 11.2018
  • Provided direct case management services, support, and community resources to clients admitted into treatment as well as maintain ongoing progress in the program
  • Coordinated substance abuse referrals from Essex County Department of Child Protection and Permanency district offices, and the flow between Department of Child Protection and Permanency, Substance Abuse Initiative/Behavioral Health Initiative, and Department of Human Services
  • Facilitated monthly Essex County Consortium substance abuse meetings and scheduled appointments for Drug and Alcohol counselor
  • Created and maintained daily, weekly, and monthly Excel spread sheets to calculate incoming referrals
  • Input information into New Jersey Substance Abuse Monitoring System as well as other clerical duties
  • Addressed questions or concerns from Department of Child Protection and Permanency, Work first New Jersey Substance Abuse Initiative and Behavioral Health Initiative, National Counseling on Alcoholism and Drug Dependent New Jersey
  • Pursued missing information to fill in that is pertinent to the referral/evaluator with the Department of Child Protection and Permanency caseworker, supervisor and gate keeper

Education

Medication Administration Train the Trainer - Certificate of Completion

Temple University
02.2025

Medication Administration Training Practicum Observer - Certificate of Completion

Department of Human Services
02.2025

Medication Administration Training - Certificate of Completion

Department of Human Services
02.2025

First Aid/CPR Certification -

02.2025

Applied Behavior Analysis (ABA) -

02.2025

Bachelors of Science Degree - Human Service of Management

University of Phoenix
01.2014

Skills

  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Google Drive
  • Google Docs
  • Google Gmail
  • Zoom
  • Skype
  • Instagram
  • TikTok
  • Facebook
  • LinkedIn
  • Employee training
  • Workplace safety
  • Staff management
  • Training and mentoring
  • Staff motivation
  • Scheduling coordination
  • Staff scheduling
  • Continuous improvement
  • Document management
  • Safety
  • Shift reporting
  • Problem-solving
  • Team supervision
  • Team leadership
  • Positive attitude
  • Team motivation
  • Strong verbal and written communication
  • Assigning work
  • Policy and procedure enforcement
  • Shift paperwork completion
  • Staff education and training
  • Employee attendance monitoring
  • Safety processes and procedures

Accomplishments

  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.

Timeline

Shift Supervisor

Northampton County Juvenile Justice Center
11.2018 - 11.2024

Behavioral Health System Coordinator/ Case Manager/ Counselor Aide CPSAI Program

Catholic Charities Diocese of Metuchen
07.2005 - 11.2018

Medication Administration Train the Trainer - Certificate of Completion

Temple University

Medication Administration Training Practicum Observer - Certificate of Completion

Department of Human Services

Medication Administration Training - Certificate of Completion

Department of Human Services

First Aid/CPR Certification -

Applied Behavior Analysis (ABA) -

Bachelors of Science Degree - Human Service of Management

University of Phoenix
Donna Harrington