Donna Horst
Shamokin
Summary
Scheduler/Provider Relations/Patient Coordinator High Level of Customer Service and related communication with Veterans and Providers Customer and Employee oriented utilizing cross functional interpersonal skills Highly organized with exceptional communication skills attention to goals/reports Very detailed oriented, self-motivated, dependable, intelligent, well versed, dedicated, willingness to continue educational resources to advance personal and career growth Team Player with shared responsibilities for the good of all concerned Computer efficient to include Word, Excel, Outlook and Teams Training my co workers
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant – Substance Use Disorder/Behavioral Health
Coatesville VA Medical Center
07.2021 - 10.2024
- Managed patient appointments to meet RTC orders requirements.
- Lead Contact for Patients in person/phone to provide high level of Customer Service
- Insurance Verification with ICB computer program for coordination of medical benefits
- Direct communication with Staff and Providers to assist the Veteran and their requests
- Knowledgeable with several computer programs such as ICB, Vista Scheduling, CPRS, Virtual Care Manager, Consult Tracking Manager, My Healthy Vet Link, Vista Access, Microsoft TEAMS, Vet Text, Jabber, TMS associated with the AMSA position
- Interpreted provider orders with precision.
- Canceling appointments, sending no show letters
- Rescheduling patient appointments and/or consults along with RTC
- Entering no show information and making appropriate number of attempts at getting them rescheduled
- Preparing for clinic visits – sending video links to both Veteran and Provider for video appointments
- Verifying and updating demographics and insurance information
- Performing duties related to the receipt, intake and indexing of health and administrative information
- Running daily health summaries as needed for face to face clinics
- Full Time 40 Hours
- Pay Grade GS6 – Step 3
Medical Records Secretary
Centers for Advanced ENT Care
07.2018 - 09.2020
- Secretary to four doctors in a large 9 doctor Ear, Nose and Throat medical practice
- Answer busy phones, take messages for doctors, such as prescription refill needs and set up appointments using the EMR system
- Work with thyroid patients in procuring their files from the endocrinologist office for the doctors before seeing new patient
- Scan medical records into EMR system, obtain lab, CT and MRI reports for doctor's review, forward records to patients and other practices for their medical information
- Work on the E-Clinical Works and Medix Software programs
- Week: 40
- Salary: $18.00/hr
- USD Bi-weekly
- Supervisor: Denise Wingerd (410-821-5151)
- Okay to contact this Supervisor: Yes
Medical Receptionist/Therapist Aide
CPRS Physical Therapy
05.2015 - 03.2018
- Assisting the therapists with their administering of therapy to patients, registering and setting up new patients for their evaluations, obtain insurance verifications and authorizations, data entry processing of billing using ICD-10 codes, scheduling appointments, answering phones and directing calls
- Applied Microsoft Outlook software inclusive of Word and Excel.
- Week: 40
- Salary: $13.36 USD/per hour
- Supervisor: Jerry Rush (717-692-4708)
- Okay to contact this Supervisor: Yes
Education
Diploma -
Downingtown Senior High School
Downingtown, PA06.1984
Skills
- Microsoft Office Essentials
Accomplishments
Customer Service awards
Timeline
Advanced Medical Support Assistant – Substance Use Disorder/Behavioral Health
Coatesville VA Medical Center
07.2021 - 10.2024
Medical Records Secretary
Centers for Advanced ENT Care
07.2018 - 09.2020
Medical Receptionist/Therapist Aide
CPRS Physical Therapy
05.2015 - 03.2018
Diploma -
Downingtown Senior High School
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