DONNA JONES ANDERSON
Philadelphia
Summary
Dynamic leader with a proven track record at PMA Group, excelling in business systems analysis and stakeholder engagement. Spearheaded digital transformation initiatives, enhancing operational efficiency and achieving 19% membership growth. Adept in Agile methodologies and process optimization, driving impactful change and fostering collaboration across cross-functional teams.
Overview
4
4
Certifications
14
14
years of professional experience
Work History
Thirty Fifth National President
National Pan-Hellenic Council, Inc.
Philadelphia
10.2021 - Current
- Elected to lead national governing body, providing strategic direction for executive board and committees.
- Directed development of governance policies, strategic planning, and operational execution for enhanced accountability.
- Managed $400K annual operating budget, ensuring fiscal responsibility and resource allocation aligned with priorities.
- Led strategic planning initiative that achieved 19% membership growth and increased engagement across organizations.
- Spearheaded implementation of GreekTrack, modernizing chapter operations and management processes nationwide.
- Established partnerships with member organizations and community leaders to advance council's mission and collaboration.
- Chaired national board meetings and conferences while representing organization through public speaking and media engagements.
- Developed national leadership programs to strengthen leadership pipeline and support organizational growth.
Senior Technical Business Analyst / IT Support Manager
PMA Group
Blue Bell
05.2020 - 07.2024
- Served as senior business systems analyst and SME, enhancing enterprise applications and operational procedures.
- Analyzed business requirements to identify system solutions and translate them into scalable implementations.
- Collaborated cross-functionally with teams, stakeholders, and end users to design enhancements and troubleshoot issues.
- Managed agile project methodologies for system upgrades and actuarial data warehouse implementations.
- Coordinated user support, performance testing, defect resolution, and training for successful deployments.
- Ensured compliance with secure PII data management practices and encryption standards.
- Recognized for excellence in communication, technical documentation, and stakeholder engagement.
- Developed presentations and improved processes through effective collaboration.
Senior Business Analyst at TEK Systems Contractor
TMNAS Services, LLC.
Philadelphia
05.2018 - 10.2019
- Led major digital application project to enhance cross-business integration.
- Facilitated demonstration sessions and gathered requirements for alignment with preferred agents.
- Analyzed information to deliver actionable recommendations for business issue resolution.
- Tracked project statuses by consolidating data into a comprehensive spreadsheet.
- Collaborated with users and peers in planning, developing, and supporting applications.
- Re-engineered business processes to improve operational efficiency.
- Reviewed and documented business systems and user needs for clarity.
- Executed comprehensive testing, including user acceptance, regression, system, unit, and integration tests.
Senior Business Analyst at TEK Systems Contractor
Chubb
Wilmington
11.2017 - 04.2018
- Workers’ compensation analyst for small and middle market businesses.
- Implemented new products/services and provided subject matter expertise for support escalations.
- Lead the following business units: policy decisions, workers compensation system, compliance, middle market commercial insurance, small commercial insurance, documents & forms, BTMS, ICC and third-party vendors that are responsible for reporting and downstream systems.
- Served as the Agile Business Analyst to solicit business and functional requirements and track projects.
- Manage daily scrum meetings to get status of file migration, system testing and regression testing of the primary system, middle ware, processing system, and downstream process.
- Manage new enhancement functionality, payments, accurate reporting, and budget management.
- Manage the tracking and detection of production and enhancement ticket information in multiple systems.
- Document the following processes: RFF, Import, Renewal, Rating, New Line Business, and Issuance.
- Enter initial tickets, track defects and enhancements, and update the workflow in the Jira system, Policy Decisions PPM Portal, Quality Center, and the internally written middle layer system portal.
- Mapping requirements and providing the best solutions involving evaluation & definition of scope.
- Attend demonstration meetings where the job aids that I created are used as a guide by the business to navigate through the system.
Senior Business Analyst/Tester/Project Coordinator at LIQUIDHUB Contractor
Vanguard
Malvern
09.2014 - 10.2017
- Evaluated third-party products and maintained existing security systems for enterprise security and risk division.
- Utilized SharePoint Designer to create customized application logic pages without coding.
- Modified data sources and developed business workflows to enhance operational efficiency.
- Served as agile business analyst to gather functional requirements and track project progress.
- Employed Windows Server for enterprise-level management of data storage and applications.
- Documented user stories, use cases, and test scenarios using agile methodologies.
- Mapped project requirements and finalized scope with comprehensive project plans.
- Managed multiple concurrent projects across teams, including SOC, InfoSec, BAM, and TechOps.
Senior Business Analyst at ENTECH Contractor
Barclays
Wilmington
12.2013 - 08.2014
- Supported bold product upgrade initiative for Travelocity through pre-screen and rate re-evaluation projects.
- Developed comprehensive knowledge of business systems analysis and requirements management.
- Maintained familiarity with BTG ECM, customer care, legal, compliance, finance, and delivery systems.
- Established relationships with business contacts, lead developers, and architects to foster collaboration.
- Promoted bank-wide adoption of business systems analysis standards and techniques.
- Partnered with developers and IT infrastructure teams to document project requirements for technology solutions.
- Created visual end-to-end process and customer experience documents using Vision and PowerPoint.
Business/Solution Analyst at SUNRISE SYSTEMS Contractor
Air Products
Allentown
03.2012 - 09.2013
- Designed and developed enterprise-wide mobile system utilizing SAP SD as backend.
- Served as Agile business analyst to gather business and functional requirements.
- Authored hundreds of user stories to represent mobile product delivery by drivers.
- Thrived in fast-paced, rapidly changing Agile environment while managing multiple priorities.
- Elicited expertise from super users to enhance requirements documentation.
- Created screen mock-ups per stakeholder specifications and led wireframe discussions.
- Facilitated Scrum meetings with IT mobile developers and business users to enhance collaboration.
- Managed screen design development and maintained front-end and back-end user stories.
Education
Bachelor of Arts - Social Sciences
University of Pittsburgh
Pittsburgh, PASkills
- Agile and Scrum methodologies
- Quality assurance practices
- Business systems analysis
- Requirements gathering and documentation
- Stakeholder management and engagement
- User acceptance testing (UAT)
- Data analysis techniques
- Process mapping and optimization
- Use cases and user stories development
- Change management strategies
- Business process management
- Test planning and coordination
- Risk management principles
- Data-driven decision making
- Functional specifications creation
- Cross-functional leadership skills
- Digital transformation initiatives
Hobbies and Interests
- Professional Mentoring
- Travel
- Fundraising
- Non-Profit Leadership
- Current Events
- Jazz Music
- Health Advocate
- Cooking
- Workshop Facilitator
- Team Building Activities
- AI & Emerging Technology Research
Certification
Certified Product Owner, Scrum Alliance Certification, Philadelphia, PA, January 2022
Timeline
Thirty Fifth National President
National Pan-Hellenic Council, Inc.
10.2021 - Current
Senior Technical Business Analyst / IT Support Manager
PMA Group
05.2020 - 07.2024
Senior Business Analyst at TEK Systems Contractor
TMNAS Services, LLC.
05.2018 - 10.2019
Senior Business Analyst at TEK Systems Contractor
Chubb
11.2017 - 04.2018
Senior Business Analyst/Tester/Project Coordinator at LIQUIDHUB Contractor
Vanguard
09.2014 - 10.2017
Senior Business Analyst at ENTECH Contractor
Barclays
12.2013 - 08.2014
Business/Solution Analyst at SUNRISE SYSTEMS Contractor
Air Products
03.2012 - 09.2013
Bachelor of Arts - Social Sciences
University of Pittsburgh