Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Donna Mulholland

Berwick

Summary

Seeking employment in a productive law office that will open the door to professional development, experience, provide new challenges, and expand my skills while actively contributing to the success of the organization.

Overview

19
19
years of professional experience

Work History

Home Health Aide

Traditional Home Health Care
Berwick
04.2024 - Current
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Provided companionship and monitored health condition of clients.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Tracked and reported clients' progress based on observations and conversations.
  • Educated patients and families on health care needs, conditions, and options.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Recognized emergency situations and implemented appropriate procedures.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Provided patients and families with emotional support and instruction.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Documented patient status and reported changes in care needs.

Customer Service Representative

Change Healthcare
Port Saint Lucie
07.2017 - 02.2021
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Patient Services Representative

Liberty Medical
Port Saint Lucie
09.2006 - 07.2012
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Provided customer service by answering patient questions and addressing concerns.
  • Maintained a clean and organized reception area.
  • Assisted with the completion of medical forms and records.
  • Inputted patient demographic data into electronic health record system.
  • Answered incoming calls in a professional manner.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Documented and managed patient information in computer system.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Applied HIPAA privacy and security regulations while handling patient information.

Education

Some College (No Degree) - Paralegal Studies

Luzerne County Community College
Nanticoke, PA

Skills

  • HIPAA compliance
  • Customer support
  • Time management
  • Problem resolution
  • Troubleshooting complex problems
  • Fast learner
  • Ethics compliance
  • Client service and support
  • Administrative assistance
  • Relationship building
  • Confidentiality

References

References available upon request.

Timeline

Home Health Aide

Traditional Home Health Care
04.2024 - Current

Customer Service Representative

Change Healthcare
07.2017 - 02.2021

Patient Services Representative

Liberty Medical
09.2006 - 07.2012

Some College (No Degree) - Paralegal Studies

Luzerne County Community College

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Donna Mulholland