Donna Oates
Philadelphia
Summary
Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts.
Overview
19
19
years of professional experience
Work History
Paraprofessional
Delta T group.
Philadelphia
09.2021 - 06.2023
- Assisted teachers in implementing individualized education plans for students.
- Supported classroom activities by preparing materials and organizing resources.
- Collaborated with special education staff to facilitate student learning and engagement.
- Documented student progress and reported observations to educators regularly.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Sales Associate
Nordstrom Rack
Philadelphia
05.2018 - 02.2019
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store visual standards by organizing merchandise and displays effectively.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Collaborated with team members to ensure timely restocking of inventory on the sales floor.
- Trained new associates on sales techniques and store policies for operational efficiency.
Sales Associate
PICB Philadelphia Liquor
Philadelphia
09.2016 - 07.2018
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
Building Services Manager
Residential apartments
Philadelphia
03.2012 - 06.2013
- Managed daily operations of building maintenance and services teams.
- Coordinated scheduling for maintenance tasks and facility inspections.
- Oversaw compliance with safety regulations and building codes.
- Conducted regular inspections of facilities to identify any potential issues or areas needing improvement.
- Monitored utility consumption data to ensure efficient use of resources across the organization.
- Identified training needs of staff members involved in Building Services operations.
Administrative Assistant
Philadelphia Water Department Field Office
Philadelphia
10.2006 - 02.2012
- Coordinated office activities to enhance workflow and efficiency.
- Managed scheduling and calendar for executive meetings and events.
- Prepared and organized documentation for internal and external communications.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Compiled data from various sources into organized reports for review by management team.
- Handled incoming calls and directed callers to appropriate department or employee.
Security
Philadelphia zoo
Philadelphia
09.2004 - 08.2006
- Investigated security breaches, incidents, and suspicious activities.
- Ensured compliance with security policies and procedures.
- Provided courtroom security during trials and hearings.
- Conducted background investigations for personnel security clearances.
- Inspected premises for security breaches or suspicious activity.
Education
Liberal Arts
Community College of Philadelphia
Philadelphia, PASkills
- Individualized education plans
- Special education collaboration
- Classroom management
- Behavioral intervention
- Team collaboration
- Training new associates
- Security monitoring
- Effective communication
- Product guidance
- Service oriented
- Reliable and punctual
Timeline
Paraprofessional
Delta T group.
09.2021 - 06.2023
Sales Associate
Nordstrom Rack
05.2018 - 02.2019
Sales Associate
PICB Philadelphia Liquor
09.2016 - 07.2018
Building Services Manager
Residential apartments
03.2012 - 06.2013
Administrative Assistant
Philadelphia Water Department Field Office
10.2006 - 02.2012
Security
Philadelphia zoo
09.2004 - 08.2006
Liberal Arts
Community College of Philadelphia
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