Donna Trumbo
Mifflinburg
Summary
Hardworking and reliable employee with extensive background cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
20
20
years of professional experience
1989
1989
years of post-secondary education
Work History
Part-time Front End Cashier
Weis Markets Inc
Mifflinburg
09.2023 - Current
- Processed customer transactions efficiently at the front end.
- Maintained accurate cash drawer and balanced daily sales.
- Assisted customers with product inquiries and store navigation.
- Scanned items and ensured proper pricing during checkout.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Greeted customers warmly and asked if they needed help.
- Packed and bagged products according to customer preferences.
- Answered customers' questions about products, prices, and availability.
- Kept register terminal area and store clean and orderly.
- Provided accurate change to customers when making transactions.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
Patient Care Technician
Geisinger Medical Center
05.2024 - 03.2026
- Assisted nursing staff in delivering compassionate patient care.
- Monitored vital signs and reported changes to medical personnel.
- Maintained cleanliness and organization of patient rooms and equipment.
- Supported patients with daily living activities and mobility assistance.
- Documented patient information accurately in electronic health records.
Service Writer
Walmart Automotive Center
Lewisburg
10.2020 - 03.2023
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Scheduled appointments for vehicle routine maintenance services.
- Communicated status updates to customers and addressed concerns promptly.
- Trained new staff on customer service protocols and operational procedures effectively.
- Processed payments for completed services using cash register or point-of-sale systems.
- Maintained customer database with current contact information and vehicle records.
- Promoted add-on services to increase department revenue, increasing bills on average.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Scheduled appointments for customers based on technician availability.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Receptionist
Scranton Neurological Assoc.
Scranton
03.2006 - 06.2020
- Greeted patients and visitors warmly upon arrival at the neurological clinic.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments efficiently using electronic health record systems.
- Coordinated with healthcare providers to ensure smooth patient flow and care.
- Maintained patient confidentiality while handling sensitive medical information.
- Processed patient forms and insurance information accurately and promptly.
- Assisted in maintaining a clean and welcoming reception area for all visitors.
- Provided support to administrative staff with various clerical tasks as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Diploma
Harrisburg, PAShikellamy High School
Sunbury , PASkills
- Cash handling
- Customer transactions
- Point-of-sale operation
- Pricing accuracy
- Appointment scheduling
- Data entry
- Effective communication
- Attention to detail
- Team collaboration
- Basic math proficiency
- Cash register operation
- Professional appearance
- Quick learner
- Strong work ethic
- Reliability and punctuality
- Patience and empathy
Languages
English
Full Professional
References
References available upon request.
Timeline
Patient Care Technician
Geisinger Medical Center
05.2024 - 03.2026
Part-time Front End Cashier
Weis Markets Inc
09.2023 - Current
Service Writer
Walmart Automotive Center
10.2020 - 03.2023
Receptionist
Scranton Neurological Assoc.
03.2006 - 06.2020
Diploma
Shikellamy High School