Donneshia Dixon
McKeesport
Overview
19
19
years of professional experience
1990
1990
years of post-secondary education
Work History
Customer Service Representative
CVS Caremark
McKeesport
11.2006 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed Live Chats with members to assist with plan provision and pharmacy orders
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
Education
Certificate - Medical Billing And Coding
Everest Institute
09.2006 - 12.2007
McKeesport High School
McKeesport, PaSkills
- Live chat support
- Order tracking
- Customer feedback analysis
- Complaint resolution
- Product knowledge
- Effective communication
- Problem solving
- Conflict resolution
- Team collaboration
- Time management
- Detail orientation
- Active listening
- Call center experience
- Customer education
- Support case resolution
- Escalation management
- Problem resolution
Timeline
Customer Service Representative
CVS Caremark
11.2006 - Current
Certificate - Medical Billing And Coding
Everest Institute
09.2006 - 12.2007
McKeesport High School