Donta Whitsett
Philadelphia
Summary
Dynamic Logistics Specialist with a proven track record at Lymphacare, excelling in logistics analysis and shipment coordination. Enhanced procurement efficiency through strong supplier relationships and implemented process improvements that streamlined workflows. Known for resolving problems effectively while ensuring compliance with safety practices, contributing to timely delivery of critical medical supplies.
Overview
26
26
years of professional experience
Work History
LOGISTICS SPECIALIST
Lymphacare
Montgomeryville
01.2024 - 12.2025
- Coordinated logistics operations to ensure timely delivery of medical supplies.
- Developed and maintained relationships with suppliers to enhance procurement efficiency.
- Implemented process improvements that streamlined order fulfillment workflows.
- Ensured compliance with regulatory standards in transportation and handling of medical products.
- Collaborated with cross-functional teams to align logistics strategies with organizational goals.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
CUSTOMER SUPPORT SPECIALIST
ABC Medical
Bensalem
06.2020 - 12.2024
- Delivered exceptional customer support by resolving inquiries and issues efficiently.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Trained new team members on company policies and customer resolution strategies.
- Developed detailed documentation to streamline support procedures for future reference.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
CUSTOMER ENGAGEMENT SPECIALIST
Freedom Mortgage Corporation
Horsham
09.2012 - 05.2020
- Facilitated customer interactions to enhance satisfaction and loyalty.
- Streamlined communication processes between departments for efficient service delivery.
- Established rapport with clients through active listening skills and empathetic problem-solving abilities in challenging situations.
- Complied with corporate policies and promoted and followed company initiatives.
- Successfully managed multiple projects simultaneously by prioritizing tasks, streamlining workflows, and delegating responsibilities to the appropriate team members.
- Optimized response times to customer inquiries, implementing an efficient ticketing system for better tracking and prioritization.
- Handled high volume of engagements and fast pace of cloud computing market.
- Spearheaded process improvements in handling customer complaints, resulting in faster resolutions and increased satisfaction levels.
RESTAURANT MANAGER
Red Robin
Warrington
03.2009 - 07.2012
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Managed staff scheduling and training programs to enhance team performance.
- Implemented inventory control procedures, reducing waste and optimizing stock levels.
- Developed and executed promotional campaigns, driving customer engagement and increasing sales.
- Led conflict resolution efforts among staff, fostering a positive work environment and enhancing morale.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
DISHWASHER/ASSISTANT MANAGER
Campbells Place
Philadelphia
05.2000 - 01.2009
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation standards.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Sorted and organized dishes, utensils, and kitchenware for optimal efficiency.
- Trained new team members on proper washing techniques and safety protocols.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment.
- Assisted in maintaining overall kitchen cleanliness to support health compliance standards.
- Followed supervisor instructions to complete tasks on time.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
Education
High School Diploma -
NorthEast High School
Philadelphia, PASkills
- Logistics analysis
- Safety practices
- Resolving problems
- Shipment receiving
- Shipment coordinating
- Team oversight
- Customs regulations knowledge
- Updating logs
- Validating supplies
Timeline
LOGISTICS SPECIALIST
Lymphacare
01.2024 - 12.2025
CUSTOMER SUPPORT SPECIALIST
ABC Medical
06.2020 - 12.2024
CUSTOMER ENGAGEMENT SPECIALIST
Freedom Mortgage Corporation
09.2012 - 05.2020
RESTAURANT MANAGER
Red Robin
03.2009 - 07.2012
DISHWASHER/ASSISTANT MANAGER
Campbells Place
05.2000 - 01.2009
High School Diploma -
NorthEast High School