Donte Taylor
Philadelphia
Summary
Dynamic professional with a proven track record in customer service and financial transactions, notably at Health Partners Plan. Excelled in relationship building and escalation handling, enhancing customer satisfaction and streamlining processes. Achieved significant improvements in efficiency and productivity, leveraging skills in customer support and financial management.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Health Partners Plan
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
SDR Sales Development Rep
MRP
05.2023 - 01.2024
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
Loan Officer
OneMain Financial
01.2022 - 04.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Collector 3
Wells Fargo
07.2015 - 02.2020
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
Education
High School Diploma -
Germantown High School
Philadelphia, PASkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Escalation handling
Timeline
Member Service Representative
Health Partners Plan
07.2023 - Current
SDR Sales Development Rep
MRP
05.2023 - 01.2024
Loan Officer
OneMain Financial
01.2022 - 04.2022
Collector 3
Wells Fargo
07.2015 - 02.2020
High School Diploma -
Germantown High School
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