DONTRELL C. SUMMERS
Pittsburgh
Summary
Service-oriented customer care associate with 3+ year background in customer care. Core competencies include active listening, inputting data and research and resolving problems as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Background includes dance performance, recital planning, performance management and classroom instruction. Passionate about instilling a love of dance in children/ adults, as well as techniques and strength for long-term benefits.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Dance Instructor
Focus On Renewal
09.2024 - Current
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Planned and oversaw group, couples, and individual dance performances.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Planned routines for recitals and performances.
- Assisted with coordination and administration of complete dance program.
Assistant Manager
Family Dollar
09.2022 - 07.2025
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Data Entry Clerk
As we care daycare
01.2022 - 07.2022
- Entered data by inputting alphabetic and numeric information using established procedures.
- Transferred data from hard copy formats into computer files and database systems.
- Transferred data from hard copy to computer files and database systems.
Sales Manager
Children international
01.2020 - 05.2021
- Guided team progress by reinforcing goals and objectives and setting clear expectations surrounding policies and procedures.
- Networked with prospective clients to build company awareness and interest.
- Connected with franchise owners to capitalize on expansion opportunities.
Benefits Specialists
Willis Towers Watson
08.2019 - 12.2019
- Ensure company compliance with federal and state laws, including reporting requirements.
- Administer employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Review records for completeness, accuracy, and compliance with regulations.
- Release information to persons or agencies according to regulations.
Customer Care Associate
CardWorks Servicing
10.2017 - 07.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Complete forms in accordance with company procedures.
- Locate and attach appropriate files to incoming correspondence requiring replies.
Teller
ACE Cash Express
04.2016 - 09.2017
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Count, verify, and post armored car deposits.
- Receive and count daily inventories of cash, drafts, and travelers' checks.
- Prepare and verify cashier's checks.
- Monitor bank vaults to ensure cash balances are correct.
- Sort and file deposit slips and checks.
- Identify transaction mistakes when debits and credits do not balance.
Education
No Degree - International Business
Point Park University
Pittsburgh, PAHigh School Diploma -
Perry Traditional Academy
Pittsburgh06-2012
Skills
- English Language
- Active Listening
- Reading Comprehension
- Time Management
- Service Orientation
- Coordination
- Judgment and Decision Making
- Active Learning
- Negotiation
- Writing
- Customer and Personal Service
- Speaking
- Computers and Electronics
- Administration and Management
- Critical Thinking
- Monitoring
- Management of Personnel Resources
- Student instruction
- Class leadership
- Teaching strategies
- Recruiting and interviewing
- Money handling
- Operations management
- Employee engagement
Timeline
Dance Instructor
Focus On Renewal
09.2024 - Current
Assistant Manager
Family Dollar
09.2022 - 07.2025
Data Entry Clerk
As we care daycare
01.2022 - 07.2022
Sales Manager
Children international
01.2020 - 05.2021
Benefits Specialists
Willis Towers Watson
08.2019 - 12.2019
Customer Care Associate
CardWorks Servicing
10.2017 - 07.2019
Teller
ACE Cash Express
04.2016 - 09.2017
No Degree - International Business
Point Park University
High School Diploma -
Perry Traditional Academy