Donyay Thompson
Quakertown
Summary
Dynamic and highly motivated professional with a proven track record at Geresbeck's, excelling in customer service and team coordination. Recognized for reducing customer complaints through effective problem-solving and maintaining a clean, organized environment. Skilled in time management and active listening, ensuring a positive experience for all customers.
Overview
4
4
years of professional experience
Work History
Line Cook
Wonder
11.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Front End Cashier
Walmart
07.2024 - 11.2024
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Customer Service Manager
Geresbeck's
07.2021 - 06.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Glen Burnie Highschool
Glen Burnie, MD06-2020
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Customer service
- Reliable and trustworthy
- Professional attitude
- Active listener
- Team coordination
Timeline
Line Cook
Wonder
11.2024 - Current
Front End Cashier
Walmart
07.2024 - 11.2024
Customer Service Manager
Geresbeck's
07.2021 - 06.2024
High School Diploma -
Glen Burnie Highschool
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