Doris Gonzalez
Boquete
Summary
I had been working in hotel industry for over 25 years in different roles such as: Operation Agent for a travel agency, Front Desk Clerk, Night Auditor, Reservation Clerk, Customer Service and Sales Manager for American branded hotels. I am Customer Service Orientated and I like to help the customer to have the most enjoyable experience in our country.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Manager
Hampton by Hilton David
01.2020 - Current
- Sales Manager in charge of Corporate, Groups and Travel Agent Sales. Also in charge of reservations and assisted with the implementation of Opera PMS
- Accomplished the increase of accounts for the opening during the Pandemic.
- Assisted with the implementation of the new PMS
Sales Manager
Aranjuez Hotel & Suites
12.2015 - 12.2019
- Increased the sales and corporate accounts.
- Implemented the BAR Strategy in the property
Sales Manager
Valle Escondido Hotel & Resort
04.2014 - 11.2016
- Manage Serial Groups
- Promote the Country Club area (pool, Spa) and Golf Course
Sales Manager
Finca Lerida Hotel & Coffee Plantation
08.2012 - 04.2014
- Promoted the Hotel and Coffee Plantation.
- Organized the First Wedding of the hotel
- Managed Groups
Reservations Manager
Veneto Wyndham Grand Hotel
11.2005 - 11.2011
- Managed reservations system to optimize room availability and enhance guest experience.
- Trained and mentored staff on reservation processes and customer service standards.
- Analyzed booking trends to forecast occupancy and adjust pricing strategies accordingly.
- Collaborated with marketing team to develop promotional campaigns, increasing direct bookings.
- Worked as Revenue Manager of the property improving the room revenue and Revpar
- Managed Groups
Sales Assistant Intern
Bern Hotels and Resorts
01.2002 - 03.2005
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory updates, ensuring accurate stock levels across departments.
- Supported sales team by preparing promotional materials and displays.
- Processed transactions efficiently, maintaining customer satisfaction and loyalty.
- Assisted the Manager and Sales Agents with reports, organizing their trips.
- Managing Groups
Education
Tourism Business Administration -
Universidad Latina de Panama
David, Chiriqui12.1999
Bachelor's Degree - English with Teaching Methodology
Universidad Autonoma de Chiriqui
Boquete, Chiriqui09.2025
Skills
- Leadership 80%
- Communication 90%
- Self-motivation 100%
- Decision Making 90%
- Adaptability 90%
- Relationship building
- Sales team training
- Goals and performance
Certification
Delphi Sales & Catering
Stephen Covey Institute - Training for Leaders
Opera PMS Administrator Certificate
Languages
English
French
Spanish
Timeline
Sales Manager
Hampton by Hilton David
01.2020 - Current
Sales Manager
Aranjuez Hotel & Suites
12.2015 - 12.2019
Sales Manager
Valle Escondido Hotel & Resort
04.2014 - 11.2016
Sales Manager
Finca Lerida Hotel & Coffee Plantation
08.2012 - 04.2014
Reservations Manager
Veneto Wyndham Grand Hotel
11.2005 - 11.2011
Sales Assistant Intern
Bern Hotels and Resorts
01.2002 - 03.2005
Bachelor's Degree - English with Teaching Methodology
Universidad Autonoma de Chiriqui
Tourism Business Administration -
Universidad Latina de Panama
Hospitality
- Group coordinator
- Revenue Manager
- Operations Clerk in Travel Agency
- Reservations Manager
- Front Desk Supervisor
Most Proud Of
- Physical Organization: Creative Thinking, Effectiveness, Productivity
- Constantly Learning: I consider myself like a half glass, always with space to get more knowledge
- Customer Service: Trying to always make the customers experiences the best so they can come back
My Time
- Working (35%)
- Education (10%)
- Family (20%)
- Entertainment (20%)
- Relaxing (15%)
Hobbies and Interests
Travel, Pets, Reading, Cinema and Series, Music, History and Mythology