Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Doris N. Ortiz

Bethlehem,PA

Summary

Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Group Leader

Integer
11.2022 - Current
  • Supervise and lead a team of 4 to 20 employees, ensuring efficient workflow and high-quality output. Monitor team performance and implement targeted training sessions to enhance productivity and skill development. Oversee daily operations, act as the primary liaison between team members and upper management, providing regular updates and addressing any concerns. Foster a positive and collaborative work environment through guidance, support, and effective communication.

Medical Assistant

LVPG
09.2024 - 02.2025
  • Assisted physicians with clinical procedures and patient care. Measured and recorded vital signs prior to provider visits. Administered medications and vaccines to pediatric, adult, and geriatric patients. Conducted point-of-care testing (POCT) including A1C, glucose, urine dips, and rapid, COVID/strep/flu tests. Scheduled appointments and managed medication refills. Proficient in EPIC EMR system.

Medical Assistant

SLPG
10.2023 - 07.2024
  • Assisted physicians with clinical procedures and patient care. Measured and recorded vital signs prior to provider visits. Administered medications and vaccines to pediatric, adult, and geriatric patients. Conducted point-of-care testing (POCT) including A1C, IRIS exams, glucose, urine dips, and rapid COVID/strep/flu tests. Handled clerical tasks such as scheduling appointments, Transitional Care Management (TCM) follow-ups and managed medication refills. Proficient in EPIC EMR system.

Assistant Branch Manager

Phrazz II LLC
04.2022 - 12.2023
  • Managed daily operations and led team to exceed sales goals. Conducted hiring, performance reviews, and compliance tasks. Fostered client relationships and upheld company standards. Handled I-9 verifications and drug screenings.

Front Office Associate

Bob's Discount Furniture Store
08.2018 - 03.2021
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Trained and supervised employees on office policies and procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.

Education

Diploma - Medical Assistant

Lincoln Technical Institute
Allentown, PA
12.2009

Phlebotomist - Medical Technology

Yechanlaz Institute
Miami, FL
07.2004

High School Diploma -

Freedom High School
Bethlehem, PA
06.2003

Skills

  • Patient Care, Clinical Support & HIPPA Compliance
  • Medication and Vaccine Administration
  • Multitasking in Fast-Paced Environments
  • Conflict Resolution & Team Building
  • Exceptional Verbal and written Communication
  • Branch Operations Management
  • Infection Control & Safety Procedures
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Vital sign monitoring & Patient documentation
  • Electronic health records

Accomplishments

  • Supervised team of 15 staff members.
  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Achieved patient wait times by completing intake with accuracy and efficiency.

Certification

  • Certified Medical Assistant (CMA)
  • Certified from 2025-07-15 to 2030-07-31

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Assistant

LVPG
09.2024 - 02.2025

Medical Assistant

SLPG
10.2023 - 07.2024

Group Leader

Integer
11.2022 - Current

Assistant Branch Manager

Phrazz II LLC
04.2022 - 12.2023

Front Office Associate

Bob's Discount Furniture Store
08.2018 - 03.2021

Diploma - Medical Assistant

Lincoln Technical Institute

Phlebotomist - Medical Technology

Yechanlaz Institute

High School Diploma -

Freedom High School

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Doris N. Ortiz