Dorothy Ogedah
Greensburg
Summary
Results-driven customer service representative with a proven track record in enhancing customer satisfaction and resolving issues efficiently. Known for strong communication and problem-solving skills, committed to delivering service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
Greensburg
08.2019 - Current
- Assisted customers with inquiries regarding orders and product information.
- Resolved customer issues efficiently through various communication channels.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers about Amazon services and promotions to improve engagement.
- Utilized CRM software to track customer interactions and follow-ups.
- Documented customer feedback for continuous improvement in service quality.
- Handled returns and exchanges according to company policies and procedures.
- Maintained knowledge of product offerings to provide accurate information to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Arts - Development Studies
Bugema University
Kampala, Uganda11-2012
Skills
- Customer relationship management
- CRM software
- Customer education
- Issue resolution
- Product knowledge
- Communication skills
- Team collaboration
- Service improvement
- Time management
- Feedback documentation
- Problem solving
- Attention to detail
- Active listening
- Adaptive learning
- Diversity awareness
- Interpersonal communication
- Customer service
- Remote office availability
- Problem-solving
- Planning
- Excellent communication
- Decision-making
- Communication
- Multitasking Abilities
- Customer relations
- Basic math
- Critical thinking
Certification
- Diversity Equity and inclusion
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Amazon
08.2019 - Current
Bachelor of Arts - Development Studies
Bugema University
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