Doug Stump
Roaring Spring
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Security/tech Support
James Vending
Lemont Furnace
10.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
American Customer Care
Altoona
04.2018 - 09.2022
- Assisted customers with inquiries and resolved issues effectively.
- Processed orders and managed customer accounts efficiently.
- Collaborated with team members to enhance service delivery.
- Educated customers on products and services offered by the company.
- Handled escalated complaints with professionalism and empathy.
- Developed training materials for new staff on best practices in service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Installer
Dish Network Corp
Indiana
03.2017 - 03.2018
- Installed satellite dishes and equipment at residential locations.
- Conducted signal tests to ensure optimal reception quality.
- Collaborated with customers to address installation needs and preferences.
- Maintained inventory of tools and equipment for installation tasks.
- Troubleshot technical issues during and after installations.
- Ensured compliance with safety regulations during installation processes.
- Documented installation details and service reports accurately.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
Customer Service Representative
Asurion
Altoona
11.2015 - 09.2016
- Assisted customers with inquiries and resolved issues effectively.
- Educated customers on products and services offered by the company.
- Handled escalated complaints with professionalism and empathy.
- Maintained accurate records of customer communications and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delivery Driver
James Vending
Lemont Furnace
05.2013 - 11.2015
- Delivered vending supplies to various locations efficiently and on schedule.
- Maintained inventory levels in vehicles for timely restocking.
- Interacted with customers to ensure satisfaction with products and services.
- Operated delivery routes using GPS for optimal efficiency.
- Conducted routine vehicle inspections for safety and maintenance compliance.
- Resolved customer inquiries regarding product availability and delivery timelines.
- Documented delivery logs accurately to maintain record-keeping standards.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Monitored fuel level throughout shift and refueled when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
Education
High School Diploma -
Central High School
Martinsburg, PA06-1990
Skills
- Technical troubleshooting
- Network security
- System diagnostics
- Equipment installation
- Customer account management
- Service improvement
- Time management
- Effective communication
- Professionalism
- Calm under pressure
- Attention to detail
- Flexible and adaptable
- Active listening
- Decision-making
- Planning
Timeline
Security/tech Support
James Vending
10.2022 - Current
Customer Service Representative
American Customer Care
04.2018 - 09.2022
Installer
Dish Network Corp
03.2017 - 03.2018
Customer Service Representative
Asurion
11.2015 - 09.2016
Delivery Driver
James Vending
05.2013 - 11.2015
High School Diploma -
Central High School