Douglas Laufer
Philadelphia
Summary
Dynamic professional with a proven track record in Concierge Services, excelling in exceptional customer service and conflict resolution. Proficient in Yardi and adept at managing complex resident inquiries, ensuring seamless operations and enhancing resident satisfaction. Committed to fostering a secure and welcoming environment while delivering personalized service.
Overview
26
26
years of professional experience
Work History
Concierge / Security Officer
McGarr Service Corporation
05.2023 - 10.2025
- Managed all front desk duties including greeting residents, moving services, and logging in package deliveries.
- Logged documentation of various duties in property management system when appropriate.
- Greeted guests upon arrival to cultivate a friendly and professional atmosphere.
- Monitored access points, Conducted Patrols, Responded to incidents, and ensured the safety and security of staff.
Concierge
Concierge Services
01.2021 - 04.2023
- Delivered exceptional, personalized service to residents, guests, and vendors across multiple luxury apartment buildings.
- Acted as the primary point of contact for resident inquiries, maintenance requests, and amenity reservations, ensuring timely and professional resolution.
- Managed package deliveries, dry cleaning, and mailroom operations in computer systems - primarily Yardi.
- Assisted Residents in move ins and move outs through coordination with the leasing department.
Sales Representative
Collingwood Construction
01.2000 - 01.2020
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Bachelor of Arts - Dance And Theater
Boston Conservatory of Music
Boston, MASkills
- Proficient in residential computer systems - including Yardi
- Exceptional customer service
- Conflict Resolution
Timeline
Concierge / Security Officer
McGarr Service Corporation
05.2023 - 10.2025
Concierge
Concierge Services
01.2021 - 04.2023
Sales Representative
Collingwood Construction
01.2000 - 01.2020
Bachelor of Arts - Dance And Theater
Boston Conservatory of Music