Summary
Overview
Work History
Education
Skills
Timeline
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Douglas Laufer

Philadelphia

Summary

Dynamic professional with a proven track record in Concierge Services, excelling in exceptional customer service and conflict resolution. Proficient in Yardi and adept at managing complex resident inquiries, ensuring seamless operations and enhancing resident satisfaction. Committed to fostering a secure and welcoming environment while delivering personalized service.

Overview

26
26
years of professional experience

Work History

Concierge / Security Officer

McGarr Service Corporation
05.2023 - 10.2025
  • Managed all front desk duties including greeting residents, moving services, and logging in package deliveries.
  • Logged documentation of various duties in property management system when appropriate.
  • Greeted guests upon arrival to cultivate a friendly and professional atmosphere.
  • Monitored access points, Conducted Patrols, Responded to incidents, and ensured the safety and security of staff.


Concierge

Concierge Services
01.2021 - 04.2023
  • Delivered exceptional, personalized service to residents, guests, and vendors across multiple luxury apartment buildings.
  • Acted as the primary point of contact for resident inquiries, maintenance requests, and amenity reservations, ensuring timely and professional resolution.
  • Managed package deliveries, dry cleaning, and mailroom operations in computer systems - primarily Yardi.
  • Assisted Residents in move ins and move outs through coordination with the leasing department.

Sales Representative

Collingwood Construction
01.2000 - 01.2020
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Education

Bachelor of Arts - Dance And Theater

Boston Conservatory of Music
Boston, MA

Skills

  • Proficient in residential computer systems - including Yardi
  • Exceptional customer service
  • Conflict Resolution

Timeline

Concierge / Security Officer

McGarr Service Corporation
05.2023 - 10.2025

Concierge

Concierge Services
01.2021 - 04.2023

Sales Representative

Collingwood Construction
01.2000 - 01.2020

Bachelor of Arts - Dance And Theater

Boston Conservatory of Music
Douglas Laufer