Douglas Walter

• Established and managed all aspects of the Eastern Surplus eBay Store
• Managed two man phone sales team.
• Helped establish and fulfill military contracts
• Helped identify items and their intended use and populate commercial website

My wife and I ran Interior Consignment Showplace and Consignment Showplace for a few years.

The toughest part of that business is managing consignor expectations.

The internet changed the business and we had to close them both.

I found another desk job.

• Managed Parts for repair jobs
• Managed returns for profit
• Was laid off when the economy crashed, became a 99 'er

• Managed parts orders by sales
• Managed the last of the pre internet matrix pricing

• Managed scheduling a crew of teenagers
• Managed Part Inventories and sales
• Managed Cash Receipts and Customer Returns

• Flat Rate Technician
• Specialized in Engine Repair and Overhaul
• Right arm quit working
• Worker's Comp Doctor told me to get a desk job

• Management Working Foreman for a 28 man union shop
• In 1995 Pacifico Ford had the highest lemon law buyback rate in the nation, the highest Warranty Repair cost per vehicle serviced and was under review from Ford Motor Company.
• In two years I helped eliminate the lemon law buyback problem almost 100% by identifying customer concerns vs problems and managing those customers' expectations for their vehicles
• In two years we doubled the volume of vehicles serviced per day along with the profit retained by the service department
• Come back rates dropped to negligible numbers
• I learned that as the foreman you don't need to know everything, you just need to know where to find out.

• Began in 1987 as a lot boy
• Worked in the Parts Department stocking and picking
• Apprenticed as a technician and started repairing engines