Summary
Overview
Work History
Education
Skills
2022-2023 Nissan Service Award of Excellence
Auguste Escoffier Society Award, New England
Certification
Timeline
Generic

Doulgas Aspinall

Reiglesville

Summary

Professional service leader with strong focus on team collaboration and achieving results. Experienced with optimizing service operations and improving customer satisfaction. Skilled in problem-solving, customer relations, and process optimization. Track record of problem-solving in high-pressure environments. Known for effective communication, conflict resolution, and driving continuous improvements initiatives.


Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Manager

Peruzzi Automotive Group
09.2018 - Current
  • Managed a team of 16 technicians in a 21 lift facility; 4 service advisors and 3 lot attendants, ensuring timely completion of projects and high-quality workmanship.
  • Managed 8 detailers and a Detail Manager
  • Collaborated with team members to troubleshoot service issues, improving response times and resolutions.
  • Engaged with customers to gather insights on service improvements, fostering a culture of continuous feedback.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Parts Manager

Fred Beans Collision and CarSTAR
11.2017 - 09.2018
  • Managed inventory levels to ensure optimal stock availability for operations.
  • Oversaw parts ordering, fulfillment, and distribution processes, enhancing overall efficiency.
  • Developed training programs for staff on best practices in parts management and inventory control.
  • Implemented cost-reduction strategies by negotiating with suppliers for better pricing agreements.

Service Manager

Cross Country BMW/Ducati Metro Powersports
01.2015 - 11.2017
  • Assisted in daily operations and customer service inquiries, enhancing team efficiency and client satisfaction.
  • Supported service delivery by maintaining accurate records of customer interactions and feedback.
  • Developed strong communication skills through regular interactions with clients and internal teams, promoting teamwork and collaboration.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Service Management

Gulf Coast BMW
03.2012 - 12.2014
  • Analyzed service management processes to identify areas for improvement and enhance operational efficiency.
  • Developed and implemented service delivery frameworks to ensure consistent quality across teams.
  • Conducted regular reviews of service performance metrics to drive continuous improvement initiatives.
  • Led training sessions for staff on best practices in service management and customer support techniques.
  • Streamlined communication channels between departments, improving response times and customer satisfaction rates.

Education

Engineering

University of Pittsburgh
Pittsburgh

A.S. Certified Master Technician BMW Motorrad

Motorcycle Mechanics Institute
Orlando, FL
10-2012

High School Diploma -

Fork Union Military Academy
Fork Union, VA
06-1991

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Customer service
  • Reliable and responsible
  • Customer service management
  • Workflow management
  • Goal oriented
  • Team collaboration and leadership
  • KPI monitoring

2022-2023 Nissan Service Award of Excellence

Received the highest Customer Service Index (CSI) Score in the NorthEast Region, 2 years straight. 

Auguste Escoffier Society Award, New England

Recipient of the esteemed August Escoffier Society Award from the New England Chapter in 2000. Which is given to outstanding Chefs, recognizing their proven commitment and devotion to the culinary world.

Certification

Certified Lean Six Sigma Green Belt

Timeline

Service Manager

Peruzzi Automotive Group
09.2018 - Current

Parts Manager

Fred Beans Collision and CarSTAR
11.2017 - 09.2018

Service Manager

Cross Country BMW/Ducati Metro Powersports
01.2015 - 11.2017

Service Management

Gulf Coast BMW
03.2012 - 12.2014

Engineering

University of Pittsburgh

A.S. Certified Master Technician BMW Motorrad

Motorcycle Mechanics Institute

High School Diploma -

Fork Union Military Academy

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Doulgas Aspinall