Drew Jenkins
Philadelphia
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Racquet Club Of Philadelphia
Philadelphia, PA
09.2019 - Current
- Managed front desk operations, ensuring seamless guest check-ins and inquiries.
- Delivered exceptional customer service, resolving member concerns efficiently and courteously.
- Trained new staff on front desk procedures and customer interaction protocols to ensure consistency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Bartender
Racquet Club Of Philadelphia
Philadelphia, PA
09.2019 - 01.2021
- Crafted and served a diverse range of beverages in fast-paced environment.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented efficient workflow processes to improve service speed during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
Education
Mass Communication
Bloomsburg University of Pennsylvania
Bloomsburg, PAHigh School Diploma -
World Communication Charter School
Philadelphia, PA06-2007
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
Timeline
Front Desk Receptionist
Racquet Club Of Philadelphia
09.2019 - Current
Bartender
Racquet Club Of Philadelphia
09.2019 - 01.2021
Mass Communication
Bloomsburg University of Pennsylvania
High School Diploma -
World Communication Charter School