Duane Johnson
Richboro
Summary
Dynamic Team Leader with a proven track record at PosiGen, excelling in employee training and performance management. Adept at implementing process improvements that enhanced workflow efficiency. Strong communicator and problem solver, fostering collaboration and a positive work environment while driving team success and achieving operational goals. Co-creator of the sales retention division at PosiGen. Established history of building and guiding robust teams via impactful training initiatives and strategic problem-solving.
Overview
25
25
years of professional experience
Work History
Team Leader Manager
PosiGen
04.2022 - 08.2025
- Led team in daily operations, ensuring smooth workflow and effective communication.
- Trained new employees on company policies and operational procedures.
- Monitored team performance and provided constructive feedback to enhance productivity.
- Implemented process improvements to streamline operations and reduce delays.
- Facilitated team meetings to discuss goals, challenges, and solutions collaboratively.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Organized team meetings to discuss progress and challenges.
- Identified areas where teams could improve their skillset.
- Promoted a culture of collaboration within the team.
- Collaborated with other departments to ensure smooth operations.
- Maintained records of employee performance reviews.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Logistics Associate
Amazon
Langhorne
01.2021 - 04.2022
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Managed inventory levels using Amazon's warehouse management systems.
- Collaborated with team members to optimize workflow and reduce delays.
Real Estate Agent
RE/MAX
01.2018 - 01.2021
- Assisted clients in buying and selling residential properties with personalized service.
- Conducted property showings and open houses to attract potential buyers.
- Negotiated purchase agreements and contracts on behalf of clients effectively.
- Built strong relationships with clients through effective communication and support.
- Collaborated with mortgage brokers to facilitate smooth financing processes for buyers.
Assistant Service Manager
Chevrolet Motors
06.2000 - 01.2016
- Assisted in managing daily service department operations at Chevrolet Motors.
- Coordinated schedules for service technicians to optimize workflow efficiency.
- Communicated with customers to address concerns and schedule service appointments.
- Trained new staff on service protocols and customer interaction techniques.
- Monitored inventory levels of parts and supplies, ensuring availability for repairs.
- Collaborated with sales team to promote service specials and maintenance packages.
- Assigned tasks to technicians based on their skill level and experience.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
Locomotive Engineer
New Hope and Ivyland Railroad
New Hope
06.2011 - 07.2013
- Operated locomotives safely along designated routes.
- Monitored train performance and responded to operational signals.
- Collaborated with team members for efficient loading and unloading processes.
- Observed tracks to find and repair obstructions.
- Adhered strictly to safety protocols when dealing with hazardous materials during transport.
- Inspected locomotives for mechanical issues and safety compliance.
- Repaired and replaced faulty components, ensuring equipment reliability.
- Welded broken or cracked metal parts using arc welding equipment.
- Maintained records related to work performed on each locomotive.
Education
High School Diploma -
Council Rock
Newtown, PA05-2002
Skills
- Team leadership
- Employee training
- Performance management
- Process improvement
- Workflow optimization
- Customer relationship management
- Effective communication
- Problem solving
- Coaching and mentoring
- Remote team management
References
References available upon request.
Timeline
Team Leader Manager
PosiGen
04.2022 - 08.2025
Logistics Associate
Amazon
01.2021 - 04.2022
Real Estate Agent
RE/MAX
01.2018 - 01.2021
Locomotive Engineer
New Hope and Ivyland Railroad
06.2011 - 07.2013
Assistant Service Manager
Chevrolet Motors
06.2000 - 01.2016
High School Diploma -
Council Rock