Summary
Overview
Work History
Education
Skills
References
Timeline
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Duane Johnson

Richboro

Summary

Dynamic Team Leader with a proven track record at PosiGen, excelling in employee training and performance management. Adept at implementing process improvements that enhanced workflow efficiency. Strong communicator and problem solver, fostering collaboration and a positive work environment while driving team success and achieving operational goals. Co-creator of the sales retention division at PosiGen. Established history of building and guiding robust teams via impactful training initiatives and strategic problem-solving.

Overview

25
25
years of professional experience

Work History

Team Leader Manager

PosiGen
04.2022 - 08.2025
  • Led team in daily operations, ensuring smooth workflow and effective communication.
  • Trained new employees on company policies and operational procedures.
  • Monitored team performance and provided constructive feedback to enhance productivity.
  • Implemented process improvements to streamline operations and reduce delays.
  • Facilitated team meetings to discuss goals, challenges, and solutions collaboratively.
  • Provided guidance, coaching, and feedback to team members.
  • Created and maintained a positive work environment for employees.
  • Organized team meetings to discuss progress and challenges.
  • Identified areas where teams could improve their skillset.
  • Promoted a culture of collaboration within the team.
  • Collaborated with other departments to ensure smooth operations.
  • Maintained records of employee performance reviews.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Logistics Associate

Amazon
Langhorne
01.2021 - 04.2022
  • Coordinated inbound and outbound shipments to ensure timely delivery.
  • Managed inventory levels using Amazon's warehouse management systems.
  • Collaborated with team members to optimize workflow and reduce delays.

Real Estate Agent

RE/MAX
01.2018 - 01.2021
  • Assisted clients in buying and selling residential properties with personalized service.
  • Conducted property showings and open houses to attract potential buyers.
  • Negotiated purchase agreements and contracts on behalf of clients effectively.
  • Built strong relationships with clients through effective communication and support.
  • Collaborated with mortgage brokers to facilitate smooth financing processes for buyers.

Assistant Service Manager

Chevrolet Motors
06.2000 - 01.2016
  • Assisted in managing daily service department operations at Chevrolet Motors.
  • Coordinated schedules for service technicians to optimize workflow efficiency.
  • Communicated with customers to address concerns and schedule service appointments.
  • Trained new staff on service protocols and customer interaction techniques.
  • Monitored inventory levels of parts and supplies, ensuring availability for repairs.
  • Collaborated with sales team to promote service specials and maintenance packages.
  • Assigned tasks to technicians based on their skill level and experience.
  • Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.

Locomotive Engineer

New Hope and Ivyland Railroad
New Hope
06.2011 - 07.2013
  • Operated locomotives safely along designated routes.
  • Monitored train performance and responded to operational signals.
  • Collaborated with team members for efficient loading and unloading processes.
  • Observed tracks to find and repair obstructions.
  • Adhered strictly to safety protocols when dealing with hazardous materials during transport.
  • Inspected locomotives for mechanical issues and safety compliance.
  • Repaired and replaced faulty components, ensuring equipment reliability.
  • Welded broken or cracked metal parts using arc welding equipment.
  • Maintained records related to work performed on each locomotive.

Education

High School Diploma -

Council Rock
Newtown, PA
05-2002

Skills

  • Team leadership
  • Employee training
  • Performance management
  • Process improvement
  • Workflow optimization
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Coaching and mentoring
  • Remote team management

References

References available upon request.

Timeline

Team Leader Manager

PosiGen
04.2022 - 08.2025

Logistics Associate

Amazon
01.2021 - 04.2022

Real Estate Agent

RE/MAX
01.2018 - 01.2021

Locomotive Engineer

New Hope and Ivyland Railroad
06.2011 - 07.2013

Assistant Service Manager

Chevrolet Motors
06.2000 - 01.2016

High School Diploma -

Council Rock
Duane Johnson