Duane Rymarowicz
King of Prussia,PA
Summary
Dependable and detail-oriented professional with a knack for swiftly identifying and resolving operational issues, implementing innovative processes, and delivering exceptional customer service. Excellent organizational, problem-solving, and communication skills. Adept at streamlining operations and ensuring seamless workflow. Strong commitment to efficiency and a keen eye for detail. Consistently strives to exceed expectations and drive success in every task undertaken.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Channel Operations Associate
RetailMeNot
01.2022 - Current
- Test/QA email & push campaigns for validity, grammar and user to merchant friction
- Execute up to 12 CRM Marketing campaigns weekly across multiple platforms
- Collaborate cross-functionally to maintain a marketing calendar and corresponding inventory
- Create A/B testing plans to align with company OKRs
- Coordinate and collaborate cross-functional teams to execute campaigns in a timely manner.
- Follow market and performance trends to strategize the best of the day deals and content to share with our users
- Optimized workspace layout for improved workflow and efficiency, leading to more productive work environment.
Software Engineer
Resilient Coders
08.2021 - 02.2022
- Reviewed coding project specifications and designed technology solutions that met or exceeded customer expectations
- Planned web development, converting mockups into usable web presence with HTML, CSS and JavaScript coding
- Developed reusable components that significantly reduced development effort on multiple projects.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Enhanced user experience with intuitive interface design and responsive web applications.
IT Technical Support Specialist
Tek Systems
11.2020 - 07.2021
- Installed, modified and repaired software and hardware to resolve technical issues
- Average of 15-30 tickets a day to deliver effective support and remotely resolve service issues
- Trained and supported end-users with software, hardware and network standards and use processes
Lead Field Service Engineer
Northeast Energy Systems
08.2018 - 11.2020
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems
- Ensured timely completion of projects by coordinating activities between internal departments and external vendors up to 50 people.
- Acted as a liaison between engineering teams and customers, facilitating clear communication regarding system updates or modifications required onsite.
- Led a team of service engineers to effectively troubleshoot and repair complex equipment, ensuring optimal performance.
Education
LaunchCode, LC101 Programming Course - Programming Course
LaunchCode
Philadelphia, PA01.2022
Resilient Coders, Coding Programming Course - Coding Programming Course
Resilient Coders
Philadelphia, PA01.2021
Per Scholas, CompTIA A - CompTIA A
Per Scholas
Philadelphia, PA01.2021
Skills
- Software Engineering
- Web Development Skills
- Experience in MySQL Database Management
- Procedure development
- Operational efficiency
- Effective Communication
- SOP Development
- Process Automation Development
Accomplishments
- Achieved increase in team efficiency by developing automations for our push processes.
- Collaborated with surrounding teams in the development of transitioning to a software that would improve communication and documentation.
- Project Lead consisting of multiple teams on various projects of up to 50 staff members from various vendors.
Certification
- Google IT Support Professional Certificate
- AWS Cloud Practitioner Essentials
- CompTIA A+
- Certified Braze Practicioner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Channel Operations Associate
RetailMeNot
01.2022 - Current
Software Engineer
Resilient Coders
08.2021 - 02.2022
IT Technical Support Specialist
Tek Systems
11.2020 - 07.2021
Lead Field Service Engineer
Northeast Energy Systems
08.2018 - 11.2020
LaunchCode, LC101 Programming Course - Programming Course
LaunchCode
Resilient Coders, Coding Programming Course - Coding Programming Course
Resilient Coders
Per Scholas, CompTIA A - CompTIA A
Per Scholas
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