Duante Owens
New Kensington
Summary
Sensible Operations Specialist with a passion for business management, operations, and sales. Driven, ambitious and dedicated to managing the flow of the workplace and optimizing day-to-day activities. Over eight years of strong experience in the Military industry.
Overview
12
12
years of professional experience
Work History
Operations Specialist
Military
09.2012 - 06.2021
- Identified operational and performance issues and worked with managers to resolve concerns.
- Wrote reports outlining results to facilitate management decision making.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Created and updated data spreadsheets detailing latest information regarding operational.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Trained, mentored and motivated employees to maximize team productivity.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
IT Consultant
Miles IT
10.2021 - 08.2023
- Monitored equipment functionality to verify optimal performance and adjust system controls.
- Managed backup, user account and helpdesk systems.
- Met with users, vendors and technicians to determine computing requirements.
- Provided company users with tech support for IT problems and account maintenance.
- Evaluated organization's technology to recommend upgrades for hardware and software.
Seasonal Amazon Delivery Driver
Pinnacle Delivery
11.2023 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
NDT Technician
Mistras Group
04.2024 - 02.2025
- Visually examined materials, structures and components for signs of corrosion, metal fatigue and cracks.
- Conducted comprehensive non-destructive testing inspections, documented findings, and maintained detailed inspection records while adhering to safety protocols.
- Performed ultrasonic, magnetic particle, and liquid penetrant testing to detect structural defects and ensure component integrity.
- Implemented advanced NDT techniques to identify potential failures, reduce equipment downtime, and enhance operational reliability.
Education
High School Diploma -
Northern Vance High School
Henderson, NC06.2012
Skills
- Experience in leadership
- Improvement plan knowledge
- Ability to analyze reports
- Program evaluation
- Operational efficiency
- Positive attitude
Education and Training
other
Experience
["Business Operations Specialists, All Other"]
Timeline
NDT Technician
Mistras Group
04.2024 - 02.2025
Seasonal Amazon Delivery Driver
Pinnacle Delivery
11.2023 - 02.2024
IT Consultant
Miles IT
10.2021 - 08.2023
Operations Specialist
Military
09.2012 - 06.2021
High School Diploma -
Northern Vance High School
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