Dustin Killingsworth
cresco
Summary
Results-driven Retail Store Manager with extensive experience at Big Lots, specializing in customer service and sales leadership. Proven ability in optimizing store operations, reducing shrinkage, and enhancing customer satisfaction through effective training and strategic merchandising. Expertise in inventory management and fostering collaborative team environments to drive employee retention and achieve operational goals.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Big Lots
03.2025 - Current
- Enhanced customer satisfaction by managing efficient daily store operations.
- Developed a productive work environment through team training and supervision.
- Boosted sales by implementing effective visual merchandising strategies.
- Coordinated inventory restocking to align with customer demand.
- Maintained organized store appearance, improving overall shopping experience.
- Trained employees on sales techniques and customer issue resolution.
Retail Store Manager
Big Lots Stores, Inc.
10.2021 - 02.2025
- Achieved cost efficiencies by tracking expenses and optimizing budget management.
- Maintained high service standards by promptly resolving customer inquiries and complaints.
- Identified sales trends by analyzing reports to adjust sales strategies effectively.
- Enhanced store performance by collaborating on promotional initiatives with corporate teams.
- Provided constructive feedback and coaching to evaluate employee performance regularly.
- Reduced shrinkage through staff training and implementing effective loss prevention initiatives.
Assistant Store Manager
Big Lots Stores, Inc.
07.2019 - 10.2021
- Enhanced customer experience by leading daily store operations effectively.
- Trained staff on product knowledge, boosting customer service standards significantly.
- Collaborated with management to improve store layout and merchandising strategies.
- Cultivated teamwork and open communication to foster a positive work environment.
- Ensured accurate cash transactions by managing registers and balancing drawers daily.
- Identified operational issues through store walkthroughs, implementing proactive resolutions.
General Manager
Pizza Hut
12.2017 - 07.2019
- Enhanced customer satisfaction through strategic operational improvements and service efficiency.
- Developed staff skills by overseeing comprehensive training programs and team performance.
- Optimized stock levels and reduced waste with effective inventory management systems.
- Informed menu offerings and promotional strategies by analyzing sales data thoroughly.
- Built customer and employee loyalty through strategic operational initiatives.
Delivery Driver
Pizza Hut
11.2017 - 12.2017
- Ensured on-time deliveries, enhancing customer satisfaction and loyalty.
- Maintained accurate cash handling, reinforcing accountability during all transactions.
- Optimized delivery routes, reducing fuel consumption and improving efficiency.
- Trained new drivers in safety protocols for effective delivery operations.
- Resolved customer issues promptly, fostering positive relationships and feedback.
- Coordinated with kitchen staff for accurate and timely order fulfillment.
Education
High School Diploma -
East Stroudsburg Highschool North
Dingmans Ferry, PA06-2010
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Stockroom management
- Decision-making skill
- Dependable and reliable
- Scheduling
- Sales leadership
- Shift scheduling
- Stock management
- Store opening and closing
- Hiring and training
- Retail employee training
- Merchandise planning
- Shrinkage control
- Recruitment and hiring
- Cost control
- Store operations
- Payment processing
- Quality assurance
Timeline
Retail Store Manager
Big Lots
03.2025 - Current
Retail Store Manager
Big Lots Stores, Inc.
10.2021 - 02.2025
Assistant Store Manager
Big Lots Stores, Inc.
07.2019 - 10.2021
General Manager
Pizza Hut
12.2017 - 07.2019
Delivery Driver
Pizza Hut
11.2017 - 12.2017
High School Diploma -
East Stroudsburg Highschool North