Dustin Kralle
Norwood
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
General Manager
ScholarChip
07.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Director of Business Development
ScholarChip
01.2023 - 07.2023
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Negotiated, prepared, and signed contracts with clients.
Director of Sales and Marketing
ScholarChip
05.2022 - 01.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Cultivated and maintained strategic alliances with key partners and vendors.
Relationship Manager
ScholarChip
06.2011 - 06.2022
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Service Technician
ScholarChip
10.2009 - 06.2011
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- On-site support and training.
Junior Network Administrator
Avanceon
04.2007 - 04.2009
- Provided on-call support for network engineering duties.
- Developed and refined build process and configurations, and contributed to network automation.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Provided on-call support for customers outside work hours.
Network Support Technician
H&r Block
09.2006 - 04.2007
- Summarized incident resolution for future reference.
- Maintained network connectivity of workstations, servers and network devices.
- Troubleshot hardware and software to determine and rectify network problems.
- Installed cabling, wireless routers and telephone systems for data communications networks.
Signal Support Systems Specialist
Army
04.2000 - 09.2005
- Maintained Artillery Battery complete communications environment solo during two combat tours to Iraq
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
Education
Diploma of Completion - Computer Networking
The Chubb Institute
Springfield, PA09.2006
Skills
- Verbal and Written Communication
- Sales Expertise
- Staff Retention Programs
- Supervision and Training
- Risk Management
- Troubleshooting
- Leadership
Timeline
General Manager
ScholarChip
07.2023 - Current
Director of Business Development
ScholarChip
01.2023 - 07.2023
Director of Sales and Marketing
ScholarChip
05.2022 - 01.2023
Relationship Manager
ScholarChip
06.2011 - 06.2022
Service Technician
ScholarChip
10.2009 - 06.2011
Junior Network Administrator
Avanceon
04.2007 - 04.2009
Network Support Technician
H&r Block
09.2006 - 04.2007
Signal Support Systems Specialist
Army
04.2000 - 09.2005
Diploma of Completion - Computer Networking
The Chubb Institute
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