Dylan Brandon
Phoenixville
Summary
Highly motivated and experienced golf caddy with a deep understanding of course layout and strategy. Provides exceptional guest service and support to golfers of all levels, ensuring an enjoyable and smooth playing experience. Recognized for strong interpersonal skills and in-depth course knowledge, enhancing players\' performance on the course.
Hospitality professional possesing a diverse range of experience within the restaurant industry. Skills in front of house management, service, and mixology. Strong focus on team collaboration, adaptability, and achieving high-quality results. Providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Known for reliability, flexibility, and creating memorable experiences for all guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caddie
Applebrook Golf Club
04.2024 - 11.2024
- Provided exceptional caddying services to members and guests, accurately reading greens, suggesting appropriate club selections, and maintaining a positive and professional demeanor throughout rounds.
- Built rapport with golfers, actively listening to their needs and providing helpful advice while maintaining a respectful, friendly attitude.
- Consistently received positive feedback and repeat requests from members due to reliable performance and in-depth course knowledge.
- Assisted golfers with course navigation, yardage calculations, and local rules knowledge, optimizing their playing experience.
- Maintained golf bag cleanliness, replaced divots, and raked bunkers, ensuring proper course maintenance and upkeep.
Bartender
TopGolf
02.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Assistant General Manager
Veekoo
06.2022 - 01.2024
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for a new restaurant location.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business. Maintaining a 4.7+ rating on OpenTable.
- Appeared and spoke live on PHL17 and Fox29 to promote the business for Philadelphia Restaurant Week.
Server
Veekoo
08.2021 - 06.2022
- Created exceptional dining experiences by anticipating, identifying, and fulfilling guest needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Sales Representative
FreeRateUpdate
04.2021 - 08.2021
- Presented products and services to prospective and existing customers to meet client needs.
- Consistently maintained a 2.0+% Conversion Rate (Top quarter of associates).
- Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
Server/Bartender
Sedona
08.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Some College (No Degree) - Applied Data Science
Chatham University
Pittsburgh, PASome College (No Degree) - Business Administration
Montgomery County Community College
Pottstown, PASkills
- Outstanding communication and interpersonal skills
- Imaginative solutions
- Guest relations
- Advanced mixology techniques
- Front of house operations
- Exceptional caddying services
Certification
Mixology - The Main Line Center for Bartending
03/03/2023
Timeline
Caddie
Applebrook Golf Club
04.2024 - 11.2024
Bartender
TopGolf
02.2024 - 10.2024
Assistant General Manager
Veekoo
06.2022 - 01.2024
Server
Veekoo
08.2021 - 06.2022
Sales Representative
FreeRateUpdate
04.2021 - 08.2021
Server/Bartender
Sedona
08.2020 - 04.2021
Some College (No Degree) - Business Administration
Montgomery County Community College
Mixology - The Main Line Center for Bartending
03/03/2023
Some College (No Degree) - Applied Data Science
Chatham University
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