Dylan Keats
State College
Summary
Detail-oriented Biological Engineering student with hands-on experience in laboratory research and technical support, demonstrating a strong ability to analyze complex problems and deliver precise solutions. Proven track record of achieving innovative designs while adhering to tight schedules and limited budgets. Committed to leveraging analytical skills in a dynamic bioengineering role to drive project success.
Overview
7
7
years of professional experience
Work History
Computer/Arcade Technician
PlayGrounds Of Tampa/1UP Entertainment
Tampa
05.2023 - 01.2025
- Diagnosed hardware and software issues in over 50 arcade machines per week, implementing systematic troubleshooting methods to identify root causes and reduce downtime by 20%
- Designed solutions to software, mechanical, and electrical malfunctions, completing repairs with 95% first-time fix rate
- Facilitated communication between customers and parts producers, expediting part procurement and reducing average wait time for repairs by 15%
- Coordinated with vendors for parts procurement and service resolution
Service Support Specialist
Hard Rock Casino
Atlantic City
08.2021 - 03.2023
- Managed online gaming platforms, ensuring system integrity and data accuracy for over 1000 daily users
- Resolved technical issues in a high-pressure, detail-oriented environment, maintaining a 98% customer satisfaction rating
- Demonstrated exceptional communication skills while maintaining compliance with gaming regulations
IT Supervisor
Penn State University Information Technology
University Park
08.2018 - 11.2020
- Led and trained a team of 5 level 1 IT support staff, improving response times by 25% and achieving a 90% resolution rate for initial support requests
- Resolved hardware and software issues for over 100 end-users per week, utilizing critical problem-solving skills
- Implemented technical solutions for end-users across 10 university departments, enhancing system efficiency
Civil Engineering Intern
Doran Engineering PA
Pleasantville
06.2018 - 08.2018
- Assisted with property surveys and data collection for 5 engineering projects
- Collaborated with design team to develop CAD models of surveyed properties, contributing to a 10% reduction in design time
- Applied technical skills to support project development and implementation
Undergraduate Lab Assistant
Penn State Center for Disease Dynamics
University Park
08.2017 - 08.2018
- Conducted parasite dissections for faculty research in infectious disease pathology
- Maintained precise research data records ensuring reproducibility of findings
- Applied laboratory techniques supporting pathogen analysis and transmission research
Education
B.S. - Biological Engineering
The Pennsylvania State University
University Park, PA12.2025
Skills
- Biological dissection techniques
- Collection of parasites
- Systematic data documentation
- Sterile procedure expertise
- Experienced in SolidWorks modeling
- Proficient in Microsoft Office Suite
- Skilled in Python development
- Electrical circuit analysis
- Technical hardware diagnostics
- Bioprocessing methods
- Laboratory techniques
- Project management
- Critical thinking
- Effective communication
- Analytical skills
- Technical documentation
- Problem-solving abilities
- Organizational skills
- Analytical thinking
Accomplishments
- Eagle Scout, 2017, Boy Scouts of America's highest rank, demonstrating leadership, service, and outdoor skills.
- Order of the Arrow, 2015, Boy Scout Honor Society for Leadership and Service, recognizing commitment to scouting ideals.
- Bailey Family Foundation Scholar, 2017, Awarded to only one student per graduating class for academic excellence and community involvement.
- Boys State, 2016, Selected to participate in a prestigious leadership and government program, simulating state government processes.
Research
Undergraduate Lab Assistant, 08/17, 08/18, Penn State Center for Disease Dynamics, University Park, PA, Conducted parasite dissections for faculty research in infectious disease pathology., Maintained precise research data records ensuring reproducibility of findings., Applied laboratory techniques supporting pathogen analysis and transmission research.
References
References available upon request.
Timeline
Computer/Arcade Technician
PlayGrounds Of Tampa/1UP Entertainment
05.2023 - 01.2025
Service Support Specialist
Hard Rock Casino
08.2021 - 03.2023
IT Supervisor
Penn State University Information Technology
08.2018 - 11.2020
Civil Engineering Intern
Doran Engineering PA
06.2018 - 08.2018
Undergraduate Lab Assistant
Penn State Center for Disease Dynamics
08.2017 - 08.2018
B.S. - Biological Engineering
The Pennsylvania State University
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