Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Dylan keefer

Sunbury

Summary

Dynamic Assistant Store Manager with expertise in inventory management, staff scheduling, and visual merchandising. Proven ability to elevate customer experiences through effective team leadership and problem-solving.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Aldi
Lewisburg
01.2015 - Current
  • Assisted in managing daily store operations and team scheduling.
  • Trained new employees on store policies and customer service standards.
  • Monitored inventory levels to ensure stock availability for customers.
  • Implemented visual merchandising strategies to enhance product displays.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Education

Luzerne County Community College
Nanticoke, PA

Skills

  • Inventory management
  • Visual merchandising
  • Staff scheduling
  • Cash handling
  • Sales reporting
  • Customer relationship management
  • Employee training
  • Team leadership
  • Effective communication

Affiliations

  • Have kept many reptiles fish and mamals. Have in depth knowledge of housing and care practices.

Timeline

Assistant Store Manager

Aldi
01.2015 - Current

Luzerne County Community College
Dylan keefer