Dylan keefer
Sunbury
Summary
Dynamic Assistant Store Manager with expertise in inventory management, staff scheduling, and visual merchandising. Proven ability to elevate customer experiences through effective team leadership and problem-solving.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Aldi
Lewisburg
01.2015 - Current
- Assisted in managing daily store operations and team scheduling.
- Trained new employees on store policies and customer service standards.
- Monitored inventory levels to ensure stock availability for customers.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints efficiently and professionally.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
Luzerne County Community College
Nanticoke, PASkills
- Inventory management
- Visual merchandising
- Staff scheduling
- Cash handling
- Sales reporting
- Customer relationship management
- Employee training
- Team leadership
- Effective communication
Affiliations
- Have kept many reptiles fish and mamals. Have in depth knowledge of housing and care practices.
Timeline
Assistant Store Manager
Aldi
01.2015 - Current
Luzerne County Community College